Chris Dillon

Established positive and effective communication among
unit staff and organization leadership, reducing
miscommunications and missed deadlines.
Upheld communication between all departments•
Set, enforced and optimized internal policies to maintain
responsiveness to demands.
Managed all new boat arrivals•
Coordinated all warranty claims with the factory•
Created work orders for repairs, warranty, and custom
orders
Ordered parts from vendors and suppliers for service and
new builds
Worked closely with closing agent for target dates and
deliveries
Filled paperwork and documents for each stock boat and
sold boats
Qualified customers for sales team•
Implemented task program for communication and daily
schedules between departments
Researched best possible pricing for parts and supplies to
maximize budget
Assisted sales manager with new customers and existing•
clients

• Managed over 12 people and maintained 30 boats
• Oversaw day-to-day production activities in accordance with business objectives.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Defined, implemented and revised operational policies and guidelines.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Promoted positive customer experience through day-to-day supervision and management.
• Upheld great standards of leadership for employees, consistently leading by example for best-in-class atmosphere.

• Built and assembled Brig yacht tenders from 10'-33' in various models.
• Fabricated materials for proper application.
• Worked with various tools, equipment, products.
• Delivery Captain
• Final handovers with clients and captains
• Pre delivery inspections
• Resolved issues quickly to maintain productivity goals.
• Evaluated team member performance regularly to identify and resolve productivity concerns.
• Established clear priorities and production quality standards.
• Improved workflow by reordering supplies to prevent shortages and downtime.
• Communicated with other team members to enhance process and performance.
• Forklift operation

• Packed and delivered 5 star quality foods to yacht chefs
• Resourced and picked up provisions from vendors
• Kept work areas neat, clean and free from debris.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Fostered positive working relationships with regular clients