Chris Dulaney
Lynchburg,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
District Merchandising Service Manager
Lowe's Home Improvement
02.2015 - 05.2024
- Analyzed sales data to identify trends, optimize product placement, and maximize revenue opportunities.
- Developed strong relationships with store managers to foster collaboration and improve overall store performance.
- Championed the adoption of new technologies and tools to streamline merchandising processes, create efficiencies, and foster a culture of continuous improvement within the district.
- Implemented employee training programs, enhancing staff knowledge of merchandising standards and best practices.
- Improved store layouts and visual presentations with creative merchandising techniques, resulting in enhanced customer experiences.
- Conducted regular store visits to assess compliance with merchandising guidelines and provide feedback to store management teams.
Product Support Supervisor
Lowe's Home Improvement
02.2014 - 01.2015
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
Assistant Store Manager
Lowe's Home Improvement
02.2011 - 01.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Department Manager
Lowe's Home Improvement
03.2005 - 01.2011
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
High School Diploma -
Pocahontas High School
Green Bank, WV06.1993
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Conflict Resolution
- Team Collaboration and Leadership
- Trustworthy and Honest
- Workplace Safety
- MS Office
- Problem Resolution
- Decision-Making
- Computer Skills
Timeline
District Merchandising Service Manager
Lowe's Home Improvement
02.2015 - 05.2024
Product Support Supervisor
Lowe's Home Improvement
02.2014 - 01.2015
Assistant Store Manager
Lowe's Home Improvement
02.2011 - 01.2014
Department Manager
Lowe's Home Improvement
03.2005 - 01.2011
High School Diploma -
Pocahontas High School
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