Chris Dusan
North Royalton,OH
Summary
Focused Sales Manager with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Prims Communications- AT&T
Seven Hills OH
02.2024 - Current
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Senior Sales Representative
Prime Communications AT&T
Parma Ohio
06.2023 - Current
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
Retail Store Manager
TS Mobility AT&T Authorized Retailer
Westlake, OH, North Ridgeville, OH
10.2022 - 06.2023
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Retail Store Manager
T-Mobile
Akron, OH
04.2021 - 10.2022
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Customer satisfaction is one of my primary focuses, I am a customer favorite amongst my clients
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Focused on proper selling techniques to maintain customer retention
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to obtain timeframe sales quotas.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Handled recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Managed store organization, maintenance and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Shift Leader
Hothead Burrito
08.2018 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Did Not Finish - Business Education
Cuyahoga Community College
Cleveland, OH01.2020
Highschool Diploma -
Brunswick Highschool
Brunswick, Ohio05.2019
Skills
- Sales and Marketing
- Customer Service
- POS Systems Operations
- Order Management
- Product and Service Sales
- Employee Scheduling
- Time Management
- Issue Resolution
- Staff Supervision
- Sales Strategies
- Goals and Performance
- Sales Expertise
- New Hire Training
- Store Opening and Closing
- Sales Techniques
- Inventory Control
- Hiring and Training
- Sales Growth
- Attention to Detail
- Retail Operations
- Desktops, Laptops and Mobile Devices
- Answering Customer Questions
- Team-Building Exercises
- Returns and Refunds
- Commission Sales
- Checking Inventories
- Sales Representation
- Customer Needs Assessment
- Teamwork and Collaboration
- Event planning
Timeline
Retail Store Manager
Prims Communications- AT&T
02.2024 - Current
Senior Sales Representative
Prime Communications AT&T
06.2023 - Current
Retail Store Manager
TS Mobility AT&T Authorized Retailer
10.2022 - 06.2023
Retail Store Manager
T-Mobile
04.2021 - 10.2022
Shift Leader
Hothead Burrito
08.2018 - 03.2021
Did Not Finish - Business Education
Cuyahoga Community College
Highschool Diploma -
Brunswick Highschool