Chris Eagle
Anniston,AL
Summary
A friendly and enthusiastic hospitality professional with over ten years of experience in hospitality. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. A part of multiple Lighthouse Award winning teams, earning special acknowledgement from Hampton corporate for above and beyond performance during a weather related crisis. Image and insights have been utilized for company-wide Hilton Stand Out training videos, and Hampton promotional materials. Skills include knowledge of OnQ, PEP, and Fosse PMS systems.
Overview
16
16
years of professional experience
Work History
Dual Senior Sales Manager
Courtyard by Marriott and Fairfield Inn and Suites
11.2023 - Current
- Responsibilities include fully developing assigned segments, with a strong focus on securing new business for the hotel
- Collaborating closely with the General Manager, Regional Revenue Manager, and Regional Director of Sales to maximize the hotel's revenue potential while ensuring guests have a memorable experience
- This role involves coordinating sales action plans with the GM and RDOS, maintaining positive interdepartmental relationships, and completing special projects as directed by senior leadership
- The Sales Manager handles inquiries, proposals, negotiations, and contracts in line with departmental procedures, ensuring that the hotel meets or exceeds its monthly room revenue budget and other applicable revenue targets
- This position emphasizes proactive selling and relationship-building, requiring me to achieve weekly goals for prospecting, qualifying, and solicitation calls
- I involve the General Manager in sales appointments as needed and may seek assistance from corporate sales personnel to secure business
- Utilizing the property's computerized sales management system, they track sales activities, generate reports, and manage accounts
- I also actively participate in external organizations, such as the local Convention and Visitors Bureau, Chamber of Commerce, and other relevant groups, to generate leads and grow the hotel's business
- Working closely with the General Manager and RDOS, I create sales contracts and event orders, adhering to company guidelines
- They present business cases for local negotiated rate (LNR) and group business, deploy promotions and packages to drive bookings, and utilize various tools, such as brand databases and local resources, to prospect for new business
- Additionally, I target and engage decision-makers at companies to secure new accounts and maintain existing relationships
- The Sales Manager is committed to ongoing professional development, attending brand and corporate-sponsored training sessions and pursuing continuing education when appropriate
- I stay informed of business and economic news, particularly in relation to assigned market segments, and contribute to the hotel's forecasting and budgeting processes
- Regular communication with clients is a priority to ensure lasting relationships and continued business success
General Manager
Home2 Suites by Hilton
10.2021 - 11.2023
- Oversaw ALL aspects of operation including team management, budgeting, light bookkeeping, overseeing large maintenance projects, working with regional sales and revenue management, providing coverage in all departments (housekeeping, front desk, maintenance, breakfast) when required
- Oversaw a PMS transition from OnQ to PEP
- Maintained above brand average GSS scores despite a property in very poor condition and staffing challenges
- Oversaw early stages of a property renovation
Guest Services Manager
Home2 Suites by Hilton
04.2021 - 10.2021
- Oversaw management of front office team, including scheduling, and moderating intrapersonal disputes
- Handled all supply ordering, GSS tracking, and minor accounting via M3
- Was first line of defense for call outs and no shows, covering all shifts when required
- After previous General manager left in July, I covered all operations for four months as GSM before promotion
Night Auditor/Front Desk Associate
Hilton Garden Inn
11.2019 - 04.2021
- Responsibilities: Greet, register, and assign rooms to guests of hotel, as well as all check out procedures
- Make and confirm reservations
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Record guest comments or complaints, help to solve problems or contact maintenance or housekeeping staff when possible, and refer customers to managers as necessary
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Participated in sales training through Hospitality SoftNet, consistently achieving high scores from secret shopper callers
Night Auditor/Front Desk Associate
Hampton Inn
12.2013 - 11.2019
- Responsibilities: Greet, register, and assign rooms to guests of hotel, as well as all check out procedures
- Make and confirm reservations
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
- Record guest comments or complaints, help to solve problems or contact maintenance or housekeeping staff when possible, and refer customers to managers as necessary
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies
- Plan, schedule or supervise the work of other employees
- Train new employees on computer procedure and front desk responsibilities
Assistant Brewmaster
Joe Beer
08.2012 - 12.2013
- Responsibilities: Assist in brewing procedures in small batch micro-brewery, including inventory, measuring and grinding of grain and other ingredients
Logistics/Houseman
Old Navy
10.2010 - 11.2011
- Responsibilities: Assist in unloading and store placement of bi-weekly product shipments
- Perform janitorial duties in-store
- Occasionally covered register and floor shifts, learning how to push GAP credit cards and other sales related tasks
Cook
Sonic Drive-In
01.2009 - 08.2009
- Responsibilities: Perform line-cook duties in the busiest Sonic in America at that time
Education
High School Diploma -
Jacksonville High School
Jacksonville05.2007
Skills
- Critical problem solving
- Quick study!
- People person, active listener, good conversationalist
- Intrapersonal staff management
- Guest Services
- Logistics
Hobbies
Musician, Avid Reader, Film, Retro Video game, and Amusement Park enthusiast.
Timeline
Dual Senior Sales Manager
Courtyard by Marriott and Fairfield Inn and Suites
11.2023 - Current
General Manager
Home2 Suites by Hilton
10.2021 - 11.2023
Guest Services Manager
Home2 Suites by Hilton
04.2021 - 10.2021
Night Auditor/Front Desk Associate
Hilton Garden Inn
11.2019 - 04.2021
Night Auditor/Front Desk Associate
Hampton Inn
12.2013 - 11.2019
Assistant Brewmaster
Joe Beer
08.2012 - 12.2013
Logistics/Houseman
Old Navy
10.2010 - 11.2011
Cook
Sonic Drive-In
01.2009 - 08.2009
High School Diploma -
Jacksonville High School
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