Results-driven manager with a strong focus on communication, task coordination, and compliance adherence. Proven ability to resolve concerns and manage relationships effectively.
Overview
13
13
years of professional experience
Work History
Manager
Aloha Automotive
San Marcos, California
04.2024 - Current
Resolved customer concerns with professionalism and care.
Monitored compliance with safety regulations and company policies.
Ensured compliance with all applicable laws and regulations.
Managed vendor relationships
Prepared detailed service estimates based on customer vehicle evaluations.
Project Manager
Bradley Tanks, Inc.
Carlsbad, California
02.2020 - 08.2024
Maintained partnerships with vendors and contractors to ensure project success.
Completed safety certifications, including DOT, Hazmat, and confined space training.
Collected and recorded daily paperwork for vendors and billing.
Ensured compliance with OSHA standards to maintain a safe working environment.
Customer Relations Manager
The Edmunds Law Firm
01.2013 - 10.2019
Resolved service and billing issues through client consultations.
Maintained accurate records of customer interactions and transactions.
Managed employee case loads by overseeing assignments and documentation.
Handled confidential information with discretion and integrity.
Implemented a pull system for cases to enhance file maintenance and efficiency.