Chris Elder
Orlando,FL
Summary
Dynamic Senior Engineer with extensive experience at TechMahindra, excelling in SAN/NAS storage administration and incident management. Achieved significant improvements in ticket resolution times and led successful data migration initiatives. Proven ability to enhance client engagement through intuitive UI development, while delivering exceptional remote technical support and optimizing system performance.
Overview
11
11
years of professional experience
Work History
Senior Engineer
TechMahindra
07.2021 - 12.2024
- Provided remote support for GE Digital’s enterprise storage infrastructure, ensuring compliance with SLAs.
- Troubleshot SAN/NAS issues across NetApp, Dell/EMC, and Hitachi platforms with minimal downtime.
- Managed incident workflows to enhance ticket resolution times.
- Led data migration efforts for Vernova storage exit initiative and produced client-facing reports.
Senior Storage Engineer
EmconIT
06.2018 - 02.2021
- Acted as NetApp SME, overseeing vendor hardware replacements for end-of-support equipment.
- Generated automated quarterly health reports to streamline reporting processes.
- Worked with developers to improve functionality of internal support tools.
- Developed intuitive UI for customer portal, enhancing client engagement with support resources.
- Leveraged expertise in NetApp, SAN/NAS, and VMware vSphere for system optimization.
Technical Support Engineer
NetApp/Convergys
12.2013 - 06.2018
- Delivered Tier II/III support for NetApp systems and partner technologies, resolving hardware and protocol issues.
- Specialized in troubleshooting CIFS/SMB, NFS, FC/FCoE, and iSCSI protocols.
- Conducted root cause analysis and diagnostics during critical outages.
- Utilized tools including NetApp, VMware vSphere, and Cisco to enhance support operations.
Education
High School Diploma -
Oak Ridge High School
Orlando06-1995
Skills
- SAN/NAS Storage Administration
- Storage protocols (CIFS, NFS, iSCSI, FC)
- NetApp Storage and Data ONTAP
- Dell and EMC Storage
- VMware vSphere
- Data migration
- System optimization
- Technical documentation
- Automation & Scripting
- ITIL Processes
- Root Cause Analysis
- Remote Technical Support
- Incident Management
- Customer Service
Timeline
Senior Engineer
TechMahindra
07.2021 - 12.2024
Senior Storage Engineer
EmconIT
06.2018 - 02.2021
Technical Support Engineer
NetApp/Convergys
12.2013 - 06.2018
High School Diploma -
Oak Ridge High School