Chris Elsing
Artesia,NM
Summary
Dynamic operations professional with a proven track record in managing customer service operations and driving high-impact solutions. Expertise in optimizing processes to enhance operational efficiency and elevate client satisfaction while fostering a collaborative team environment. Adaptable to shifting priorities with strong leadership and strategic planning skills aligned with organizational goals. Committed to problem-solving abilities and effective communication to facilitate continuous improvement and achieve outstanding results.
Overview
24
24
years of professional experience
Work History
Operations Customer Service Manager
Byram Healthcare
09.2012 - 12.2025
- -Manage region's principle call center to meet established metrics as it relates to calls, reorders, service and revenue while ensuring the delivery of customer service excellence.
- -Responsibility for West Ostomy and Urology/Incontinence Centers of Excellence
- -Setting and maintaining productivity and quality standards
- -Hire, train and evaluate a cross functional team of employees
- Established performance metrics for the customer service team, driving continuous improvement and accountability.
- Implemented quality assurance measures to ensure consistent delivery of top-notch customer support services.
- Managed daily operations of a high-volume call center, maintaining exceptional service standards and minimizing downtime.
- Evaluated employee performance on an ongoing basis providing constructive feedback and implementing personalized development plans that strengthened the team''s capabilities.
- Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.
CSR / CS Lead / Supervisor
Byram Healthcare
06.2002 - 10.2012
- -Supervise a staff of 18 customer service representatives for the Redmond branch.
- -Train new employees by providing knowledge of specific tasks, insurance, products and policies.
- -Help drive sales goals and achieve monthly quota figures.
- -Work closely with outside sales to maintain/and answer questions for key referral's, and customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bellevue College
01.2000
Skills
- Strong organizational skills
- Personnel training and development
- Strong leadership
- Goal-oriented
- Excellent communication skills
- Listening skills
- Self motivated
- Customer satisfaction
- Staff training and development
- Team development
- Data tracking
- Sales support
Awards
Center of the year 2010, Top average order size 2009, Center of the year 2008
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Accomplishments
- Supervised team of 30 staff members.
Timeline
Operations Customer Service Manager
Byram Healthcare
09.2012 - 12.2025
CSR / CS Lead / Supervisor
Byram Healthcare
06.2002 - 10.2012
Bellevue College