Chris Emge
Council Bluffs,IA
Summary
Skilled Technician with a proven track record at Mhc Kenworth, specializing in system diagnostics and customer service excellence. Expert in troubleshooting and complex repairs, I elevate customer satisfaction and operational efficiency. My adaptability and mechanical knowledge drive continuous improvement, embodying dedication to quality control and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technician
Mhc Kenworth
2022.07 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Technician
Truck Center Companies
2014.01 - 2021.04
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Associate of Applied Science - Diesel Technology
Lincoln College of Technology - Indianapolis
Indianapolis, IN11.2013
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Quality Control
- Mechanical Knowledge
- Work Planning and Prioritization
- Customer interaction
- Heavy Lifting
- Deadline-oriented
- Relationship Building
- Electrical repair
- Performance Improvement
- Schematic reading
- System diagnostics
- Complex Repairs
- Computer-assisted diagnostics
Certification
- Freightliner Cascadia and New Cascadia certification
- Frieghtliner M2 certification
- Paccar Electrical certification
- Cummins Mid range engine certification
- Paccar MX11 and MX13 intorduction class completed
- Eaton Endurant Transmission certified
- ASE 609 requirement for Freon handling
Timeline
Technician
Mhc Kenworth
2022.07 - Current
Technician
Truck Center Companies
2014.01 - 2021.04
Associate of Applied Science - Diesel Technology
Lincoln College of Technology - Indianapolis
- Freightliner Cascadia and New Cascadia certification
- Frieghtliner M2 certification
- Paccar Electrical certification
- Cummins Mid range engine certification
- Paccar MX11 and MX13 intorduction class completed
- Eaton Endurant Transmission certified
- ASE 609 requirement for Freon handling
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