Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris England

Raynham,Massachusetts

Summary

Experienced Operations Manager and talented leader with twenty five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager

Massachusetts General Hospital
09.2012 - Current
  • Responsible for the Environment of care for five inpatient care areas The direct line manager of all Environmental staff
  • Manages and implements processes and practices that support patient-centered, safe, efficient, effective, timely, equitable and standardized environment of care operations
  • Manages salary and non-salary operating budget, manages direct report payroll; ensures regulatory compliance; monitors and resolves issues related to environment of care; participates in strategic planning, process improvement and service improvement initiatives
  • Provides project management support to Nursing Directors and other department of nursing leadership staff; assures a quality-focused environment that supports the needs of patients, visitors, and staff.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.

General Manager

Starbucks
12.2011 - 09.2012
  • Responsible for daily operations of the Store
  • Hired and trained all employees and maintained proper staffing levels
  • Maintained a profitable operation based on food, beverage, and labor costs
  • Responsible for all Human Resources functions including hiring, new hire documentation process and employee orientation.
  • Developed and implemented strategies to increase sales and profitability.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.

General Manager

TGI Fridays Restaurants
12.2008 - 12.2011
  • Responsible for operating a 3.2-million-dollar restaurant with 70 employees
  • Maintained a profitable operation based on food, beverage, and labor costs
  • Responsible for all Human Resources functions including hiring, new hire documentation process and employee orientation.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.

Manager

Ninety-Nine Restaurants
07.1999 - 12.2008
  • Responsible for operating a 3.0-million-dollar restaurant
  • Maintained a profitable operation based on food, beverage, and labor costs
  • Responsible for all Human Resources functions including hiring, new hire documentation process and employee orientation
  • Rebranded two Ninety-Nine Restaurants
  • Boys and Girls Club liaison for the Ninety-Nine Restaurants
  • Set up scholarships for local clubs in the region
  • Maintained a profitable operation based on food, beverage, and labor costs
  • Responsible for all Human Resources functions including hiring, new hire documentation process and employee orientation
  • Rebranded two Ninety-Nine Restaurants
  • Boys and Girls Club liaison for the Ninety Nine Restaurants
  • Set up scholarships for local clubs in the region

Education

Masters in Business Administration -

Fitchburg State College
05.2020

Bachelors - Hotel, Restaurant and Travel Administration

University of Massachusetts
02.1998

Skills

  • Employee Relations
  • Operations Oversight
  • Quality Assurance and Control
  • Planning and Implementation
  • Process Improvement Strategies
  • Budgeting and Cost Control
  • Regulatory Compliance
  • Team Leadership
  • Staff Development
  • Health Information Policy and Procedure Development

Certification

  • Certificate of Mastery in infection prevention program Training -
  • Massachusetts Army National Guard -Quartermaster, N.B.C training 1992-1998
  • Army achievement awards 1996, 1997


Timeline

Operations Manager

Massachusetts General Hospital
09.2012 - Current

General Manager

Starbucks
12.2011 - 09.2012

General Manager

TGI Fridays Restaurants
12.2008 - 12.2011

Manager

Ninety-Nine Restaurants
07.1999 - 12.2008

Masters in Business Administration -

Fitchburg State College

Bachelors - Hotel, Restaurant and Travel Administration

University of Massachusetts
  • Certificate of Mastery in infection prevention program Training -
  • Massachusetts Army National Guard -Quartermaster, N.B.C training 1992-1998
  • Army achievement awards 1996, 1997


Chris England