Chris England
Raynham,Massachusetts
Summary
Experienced Operations Manager and talented leader with twenty five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans. An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Massachusetts General Hospital
09.2012 - Current
- Responsible for the Environment of care for five inpatient care areas The direct line manager of all Environmental staff
- Manages and implements processes and practices that support patient-centered, safe, efficient, effective, timely, equitable and standardized environment of care operations
- Manages salary and non-salary operating budget, manages direct report payroll; ensures regulatory compliance; monitors and resolves issues related to environment of care; participates in strategic planning, process improvement and service improvement initiatives
- Provides project management support to Nursing Directors and other department of nursing leadership staff; assures a quality-focused environment that supports the needs of patients, visitors, and staff.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
General Manager
Starbucks
12.2011 - 09.2012
- Responsible for daily operations of the Store
- Hired and trained all employees and maintained proper staffing levels
- Maintained a profitable operation based on food, beverage, and labor costs
- Responsible for all Human Resources functions including hiring, new hire documentation process and employee orientation.
- Developed and implemented strategies to increase sales and profitability.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
General Manager
TGI Fridays Restaurants
12.2008 - 12.2011
- Responsible for operating a 3.2-million-dollar restaurant with 70 employees
- Maintained a profitable operation based on food, beverage, and labor costs
- Responsible for all Human Resources functions including hiring, new hire documentation process and employee orientation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
Manager
Ninety-Nine Restaurants
07.1999 - 12.2008
- Responsible for operating a 3.0-million-dollar restaurant
- Maintained a profitable operation based on food, beverage, and labor costs
- Responsible for all Human Resources functions including hiring, new hire documentation process and employee orientation
- Rebranded two Ninety-Nine Restaurants
- Boys and Girls Club liaison for the Ninety-Nine Restaurants
- Set up scholarships for local clubs in the region
- Maintained a profitable operation based on food, beverage, and labor costs
- Responsible for all Human Resources functions including hiring, new hire documentation process and employee orientation
- Rebranded two Ninety-Nine Restaurants
- Boys and Girls Club liaison for the Ninety Nine Restaurants
- Set up scholarships for local clubs in the region
Education
Masters in Business Administration -
Fitchburg State College
05.2020
Bachelors - Hotel, Restaurant and Travel Administration
University of Massachusetts
02.1998
Skills
- Employee Relations
- Operations Oversight
- Quality Assurance and Control
- Planning and Implementation
- Process Improvement Strategies
- Budgeting and Cost Control
- Regulatory Compliance
- Team Leadership
- Staff Development
- Health Information Policy and Procedure Development
Certification
- Certificate of Mastery in infection prevention program Training -
- Massachusetts Army National Guard -Quartermaster, N.B.C training 1992-1998
- Army achievement awards 1996, 1997
Timeline
Operations Manager
Massachusetts General Hospital
09.2012 - Current
General Manager
Starbucks
12.2011 - 09.2012
General Manager
TGI Fridays Restaurants
12.2008 - 12.2011
Manager
Ninety-Nine Restaurants
07.1999 - 12.2008
Masters in Business Administration -
Fitchburg State College
Bachelors - Hotel, Restaurant and Travel Administration
University of Massachusetts
- Certificate of Mastery in infection prevention program Training -
- Massachusetts Army National Guard -Quartermaster, N.B.C training 1992-1998
- Army achievement awards 1996, 1997
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