Chris Esposito
Charlotte,NC
Summary
Dynamic Solutions Architect with a proven track record at Zuora, specializing in AI-driven innovations and system integration. Expert in architecting advanced solutions that enhance productivity and user satisfaction. Adept at technical discovery and requirement gathering, leveraging skills in GenAI LLMs and Salesforce to deliver impactful results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Solutions Architect
Zuora
06.2025 - Current
- Selected as key member of expert team to build, evaluate, and deploy advanced AI solutions.
- Architected internal AI agent 'ZUCA' to automate solution design for Customer Solution Engineers.
- Engineered ZUCA to generate complex Zuora Billing scenarios, reducing demo preparation time.
- Implemented capability for ZUCA to synthesize customer-specific use cases without provided data.
- Led technical pre-sales engagements by mapping customer requirements to Zuora’s platform.
- Conducted functional discovery sessions with C-level stakeholders to identify architectural gaps.
Manager, Salesforce Engineering
Mint Mobile
11.2024 - 05.2025
- Drove continuous improvement initiatives, enhancing team productivity and project delivery speed.
- Implemented structured communication framework, increasing project delivery speed by 25%.
- Led redesign of deployment pipelines, boosting system stability by 25% within three months.
- Developed innovative Salesforce solutions, increasing application performance and user satisfaction by 30%.
- Fostered culture of collaboration and innovation within Salesforce engineering team through strategic initiatives.
Senior Salesforce Engineer
Mint Mobile
06.2022 - 11.2024
- Transformed partner onboarding through innovative solutions, reducing onboarding time and enhancing user satisfaction.
- Revamped order management process by integrating Salesforce with NetSuite, improving workflow efficiency.
- Achieved 25% reduction in manual tasks by implementing over 70 API callouts and Flows.
- Streamlined CI/CD workflows, decreasing deployment costs by 25% and boosting system reliability by 60% through automation.
Salesforce Developer
Honorlock
06.2022 - 07.2023
- Enhanced Salesforce platform performance by 30% through customized development, boosting user productivity.
- Automated Salesforce processes, reducing data entry time by 25% and improving record accuracy.
- Implemented strategic enhancements to Salesforce CPQ, upgrading user experience and fostering team collaboration.
- Collaborated with stakeholders from various departments to understand their business needs and develop solutions accordingly.
Salesforce Admin/Developer
Castor EDC
09.2021 - 06.2022
- Increased Salesforce Sales Cloud performance by 25% through tailored solutions and issue resolution.
- Reduced forecasting errors by 20% with implementation of custom forecasting solution in Salesforce.
- Enhanced sales projections and inventory management following accurate forecasting adjustments.
- Boosted user productivity by 15% through effective management of Salesforce solutions like DocuSign and Calendly.
Education
Bachelor of Science - Applied Mathematics and Statistics
Stony Brook University
Stony Brook, NY12-2015
Skills
- Solutions Architecture
- Pre-sales Engineering
- Order-to-Revenue (O2R)
- Quote-to-Cash (Q2C)
- System Integration
- Technical Discovery
- Requirement Gathering
- Agentic AI
- GenAI LLMs (ChatGPT, Claude, Gemini)
- AI Tools (Cursor, Claude Code, Dify, LangChain, n8n, Glean)
- Model APIs (OpenAI, Anthropic, Google)
- Agentforce
- Sales Cloud
- Service Cloud
- CPQ
- Data Cloud
- Experience Cloud
- Einstein
- APEX (Sync/Async)
- LWC
- Aura
- Flows
- REST/SOAP APIs
- CI/CD Pipelines (Bitbucket, GitHub, Salesforce CLI)
- Custom Scripting
- Java
- JavaScript
- TypeScript
- Python
- Nodejs
- SOQL/SOSL
- SQL
Certification
• Salesforce: Certified JavaScript Developer I
• Certified Platform App Builder
• Certified Platform Developer II
• Certified Platform Developer I
• Zuora Billing Delivery Architect Certification
• Zuora Billing Solution Architect Certification
• Zuora Revenue Delivery Architect Certification
• Zuora Revenue Solution Architect Certification
• Zuora Implementations Manager Certification
• Certified Platform App Builder
• Certified Platform Developer II
• Certified Platform Developer I
• Zuora Billing Delivery Architect Certification
• Zuora Billing Solution Architect Certification
• Zuora Revenue Delivery Architect Certification
• Zuora Revenue Solution Architect Certification
• Zuora Implementations Manager Certification
Timeline
Solutions Architect
Zuora
06.2025 - Current
Manager, Salesforce Engineering
Mint Mobile
11.2024 - 05.2025
Senior Salesforce Engineer
Mint Mobile
06.2022 - 11.2024
Salesforce Developer
Honorlock
06.2022 - 07.2023
Salesforce Admin/Developer
Castor EDC
09.2021 - 06.2022
Bachelor of Science - Applied Mathematics and Statistics
Stony Brook University