Chris Estes
Denver,CO
Summary
Experienced Supervisor with over 15 years leading team members to on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Valet
Parkwell
09.2023 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Inspected vehicles to verify condition ahead of parking.
- Provided punctual, polite valet services to uphold professional standards.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Valet
Propark
05.2023 - 09.2023
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Inspected vehicles to verify condition ahead of parking.
- Provided punctual, polite valet services to uphold professional standards.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Driver
Lyft
03.2023 - 05.2023
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Supervisory Transportation Security Officer
TSA (Transportation Security Administration)
02.2022 - 02.2023
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Led a team of security officers successfully through numerous audits and inspections, ensuring compliance with regulatory requirements.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Implemented new training programs for staff members, leading to increased knowledge and skills in relevant areas.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Improved overall security by implementing thorough screening processes and utilizing advanced technology.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Maintained a high level of passenger safety with adherence to strict security protocols and procedures.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.
- Optimized scheduling processes for optimal staffing levels during peak times while reducing overtime costs.
- Ensured timely transportation operations by efficiently managing resources and addressing potential issues proactively.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Conducted regular patrols of key areas to spot and control security concerns.
- Performed pat-downs to look for unauthorized materials and weapons.
Supervisory Transportation Security Officer
TSA (Transportation Security Administration)
01.2020 - 02.2022
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Led a team of security officers successfully through numerous audits and inspections, ensuring compliance with regulatory requirements.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Implemented new training programs for staff members, leading to increased knowledge and skills in relevant areas.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Collaborated closely with airport stakeholders to maintain clear lines of communication regarding ongoing operations or emerging concerns.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Improved overall security by implementing thorough screening processes and utilizing advanced technology.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Maintained a high level of passenger safety with adherence to strict security protocols and procedures.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Managed daily operations effectively, ensuring the smooth running of all aspects of transportation security.
- Optimized scheduling processes for optimal staffing levels during peak times while reducing overtime costs.
- Ensured timely transportation operations by efficiently managing resources and addressing potential issues proactively.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Conducted regular patrols of key areas to spot and control security concerns.
- Performed pat-downs to look for unauthorized materials and weapons.
Lead Transportation Security Officer
TSA (Transportation Security Administration)
10.2018 - 01.2020
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Conducted regular audits and inspections to maintain compliance with TSA regulations and guidelines.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
- Monitored security checkpoints for compliance with applicable security protocols.
- Conducted regular patrols of key areas to spot and control security concerns.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Lead Transportation Security Officer
TSA (Transportation Security Administration)
01.2017 - 10.2018
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Conducted regular audits and inspections to maintain compliance with TSA regulations and guidelines.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
- Monitored security checkpoints for compliance with applicable security protocols.
- Conducted regular patrols of key areas to spot and control security concerns.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Lead Transportation Security Officer
TSA (Transportation Security Administration)
09.2015 - 01.2017
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Conducted regular audits and inspections to maintain compliance with TSA regulations and guidelines.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
- Monitored security checkpoints for compliance with applicable security protocols.
- Conducted regular patrols of key areas to spot and control security concerns.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
Transportation Security Officer
TSA (Transportation Security Administration)
10.2013 - 09.2015
- R
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Assisted with deployment of advanced technology and equipment for screening purposes.
- Performed pat-downs to look for unauthorized materials and weapons.
Quality Control Inspector
GAPS, Inc.
09.2012 - 10.2013
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored staff to apply best practices and comply with quality control guidelines and regulations.
- Provided technical support to production personnel.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Team Lead
Stratosphere Quality
08.2011 - 09.2012
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Designed strategic plan for component development practices to support future projects.
Customer Service Representative
American Home Shield
10.2010 - 03.2011
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Manager
Blockbuster
05.2007 - 10.2010
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High school diploma -
Troup High School
LaGrange, GA06.1996
Skills
- Customer service
- Employee Evaluation
- Payroll
- Security
- Complex Problem-Solving
- Strategic Planning
- Project Management
- Staff Management
Certification
Secret Clearance
Timeline
Valet
Parkwell
09.2023 - Current
Valet
Propark
05.2023 - 09.2023
Driver
Lyft
03.2023 - 05.2023
Supervisory Transportation Security Officer
TSA (Transportation Security Administration)
02.2022 - 02.2023
Supervisory Transportation Security Officer
TSA (Transportation Security Administration)
01.2020 - 02.2022
Lead Transportation Security Officer
TSA (Transportation Security Administration)
10.2018 - 01.2020
Lead Transportation Security Officer
TSA (Transportation Security Administration)
01.2017 - 10.2018
Lead Transportation Security Officer
TSA (Transportation Security Administration)
09.2015 - 01.2017
Transportation Security Officer
TSA (Transportation Security Administration)
10.2013 - 09.2015
Quality Control Inspector
GAPS, Inc.
09.2012 - 10.2013
Team Lead
Stratosphere Quality
08.2011 - 09.2012
Customer Service Representative
American Home Shield
10.2010 - 03.2011
Assistant Manager
Blockbuster
05.2007 - 10.2010
High school diploma -
Troup High School
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