Chris Ewing

Veteran call center professional with a history of directing up to 350 employees in call center environments. Hardworking leader with 23 years of progressive experience. Desiring to dedicate knowledge and abilities to a dynamic role with with long-term potential.3 Proficient in managing schedules, administrative functions and employee training. Disciplined and organized leader with a strong call center background focused on customer relations and team leadership. Versatile Executive offering 18 year track record of overseeing and managing call center/staffing operations to meet business objectives. Strong knowledge of budget administration, business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.

Dedicated professional well-versed in nonprofit operations processes and requirements. Well-versed in different types of donations, acknowledgment protocols and relationship-building strategies.

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

• Consistently maintained high customer satisfaction ratings.
• Developed relationships with multiple new clients and typically exceeded sales goals by 60%.
• Led team to achieve national recognition in Forbes, earning recognition from upper management and financial reward.
• Negotiated with vendors, saving company $23,000 in call center fees annually.
• Drove appointment improvements in 1 year profits through aggressive telemarketing and phone sales.

• Business Process Mapping Training - 2024