Chris Fahey
Sleepy Eye,MN
Summary
Consistent Manufacturing Supervisor with strong knowledge of all manufacturing processes and principles. Outstanding organizational and administrative skills to resolve quality issues. Strengths include root cause analysis, inventory management and quality inspections.
Committed Supervisor with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Manufacturing Leader
Haala Industries
04.2012 - Current
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Streamlined inventory management, ensuring timely delivery of materials for uninterrupted production operations.
- Reviewed production schedules and streamlined processes.
- Adjusted machines to increase productivity for runs.
- Motivated team members to consistently achieve their performance objectives, driving overall growth and success of the manufacturing division.
- Enhanced production efficiency by implementing lean manufacturing techniques and optimizing assembly line processes.
- Optimized scheduling practices for better resource allocation, ensuring on-time completion of projects without compromising quality standards.
- Identified problems and implemented effective solutions.
- Performed general equipment maintenance and repair to minimize downtime.
- Established clear communication channels among team members, promoting collaboration and effective problem solving.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Organized and detail-oriented with a strong work ethic.
- Collaborated with other departments to optimize production workflows.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Led continuous improvement initiatives, driving significant cost savings while maintaining high product quality standards.
- Made sure that products were produced on time and are of good quality.
- Managed departmental performance measures.
- Collaborated closely with cross-functional teams to identify areas of improvement and implement process enhancements for increased productivity.
- Performed accident investigations.
Assistant Service Manager
Mankato Ford
06.2005 - 04.2012
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Resolved customer complaints in professional and timely manner.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed written plans and obtained customer consent to proceed.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Followed up with customers during and after installations to verify satisfaction.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Store Manager
Advance Auto Parts
08.2002 - 06.2005
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Completed point of sale opening and closing procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved problems, improved operations and provided exceptional service.
Education
Business Management
St. Cloud State
St.Cloud, MNHigh School Diploma -
GFW (Gibbon-Fairfax-Winthrop
Winthrop, MN05.2001
Skills
- Teamwork and Communication
- Project management abilities
- Attention to Detail
- Strong Work Ethic
- Quality assurance standards
- Production deadline management
- Planning management
- Production Planning
- Worksite safety
- Production Operations
- Lean Manufacturing Expertise
- Employee Training
- Cycle Counts
- Production Planning Proficiency
Accomplishments
- Collaborated with team of 4 operators in the development of a process flow from the Laser/Bend operations to Fabrication.
- Supervised team of 15 staff members.
- Documented and resolved excessive set up times which led to a 48% reduction, and increased value added hours to production.
- Used Microsoft Excel to develop a schedule for our Fabrication, Laser and Press Break teams.
Certification
- Lean Practitioner
- Supervision Fundamentals
- Listen Like a Leader
- Culture of Service
Timeline
Manufacturing Leader
Haala Industries
04.2012 - Current
Assistant Service Manager
Mankato Ford
06.2005 - 04.2012
Store Manager
Advance Auto Parts
08.2002 - 06.2005
Business Management
St. Cloud State
High School Diploma -
GFW (Gibbon-Fairfax-Winthrop
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