Chris Fahie
Summary
Proven Parts Technician with a track record of optimizing warehouse operations and enhancing customer satisfaction at Mercedes Benz of Manchester. Skilled in technical knowledge and effective communication, I significantly reduced repair times and improved team efficiency. Demonstrated ability to resolve customer service issues swiftly, ensuring high levels of trust and loyalty.
We had a wholesale parts business at Mercedes Benz, and at times we would find ourselves without a driver. I was the first one to step up and take care of that. In my other two parts jobs I had also done the same, because I know that when you tell someone they will have their parts by such a date people will rely on that commitment.
Overview
29
29
years of professional experience
Work History
Parts Technician
Mercedes Benz of Manchester
01.2003 - 04.2024
- Identified obsolete parts and organized their disposal, optimizing warehouse space utilization.
- Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
- Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
- Developed effective communication strategies within the team that resulted in reduced miscommunications regarding part orders and inventory levels.
- Supported service technicians by accurately identifying required replacement components, reducing repair times significantly.
Assistant Manager
Robbin's Auto Parts
04.1997 - 01.2003
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Parts Technician
Auto Palace
05.1995 - 04.1997
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Provided expert advice to customers on suitable parts for their equipment, enhancing customer trust and loyalty.
Education
High School Diploma -
Widdifield Secondary School
North Bay, OntarioNo Degree - Cartography
College of Geographic Sciences
Lawrence Town, Nova Scotia05.1990
Skills
- Technical knowledge
- Returns processing
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Effective Communication
- Task Prioritization
- Self Motivation
- Customer Needs Assessment
- Professional Demeanor
Timeline
Parts Technician
Mercedes Benz of Manchester
01.2003 - 04.2024
Assistant Manager
Robbin's Auto Parts
04.1997 - 01.2003
Parts Technician
Auto Palace
05.1995 - 04.1997
High School Diploma -
Widdifield Secondary School
No Degree - Cartography
College of Geographic Sciences
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