Chris Feeney
Irvine,CA
Summary
Experienced specialist with a passion for delivering outstanding service. Proactive, customer-orientated professional with over 11 years of experience in reputable shops. Self-motivated, team player with strong organizational and interpersonal skills. Have a proven record of surpassing sales targets and boosting revenue. Confident public speaker with experience of giving presentations and training sessions. Have worked in busy, pressurized environments where high standards are expected. My dedication and passion has been recognized with awards, praise, and extra responsibilities.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Totally Floored LA
El Segundo CA
03.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
DIRECTOR OF SALES
Alpine Carpet One Floor and Home
Culver City, CA
01.2016 - 03.2024
- Regularly achieved both short and long-term goals.
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new staff members
- Accurately handled large amounts of money on the cash register
- Pitched ideas on how to improve performance and efficiency
- Helped management to identify workflow issues and find solutions
- Handled customer complaints with empathy and composure
- Responsible for the hiring and training sales representatives, and dismissing those who consistently failed at meeting the company's target
- Organized and supervised product and sales training for the entire bank's staff
- Collaborated with the marketing team to develop and roll out sales and marketing strategies
- Motivating staff to achieve their set targets and operational goals
- Designing and developing business plans for market research and trend analysis to help the company achieve its business goals and objectives
- Increasing the company's revenue and profit by providing excellent customer service in line with the established guidelines and policies
- Developing rapport with customers to build trust and create value through guided buying decisions
- Collaborating with other staff members, including the management team, to implement sales strategies that improve revenues
- Resolving customer issues and complaints to maintain a long-term relationship between the company and the customers
- Conducting business to business telephone and email sales
- Closed business deals by demonstrating, explaining, and highlighting company products through formal presentations
Education
BACHELOR OF SCIENCE - Sociology
University of Oregon
Eugene, OR05.2022
Skills
- Teamwork
- Problem-Solving
- Sales
- Leadership
- Handling conflict
- Mentoring
- Office administration
- Sales expertise
- Relationship building
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales closing
- Product and service knowledge
- Sales presentations
- Sales development
- Product and service sales
- Customer retention
- Client service
- Negotiation tactics
- Relationship selling
- Sales consultation
- Customer needs assessment
- Performance improvement
- Customer success management
- Account management
- Cold calling
- Lead prospecting
- Business development
- Product promotions
- Territory growth
- Client account management
- Closing techniques
- Revenue generation
- Prospecting clients
- Territory management
- Account servicing
- Network development
- Product merchandising
- Account development
- Closing talents
- Retention strategies
- Time management
- Client engagement
- Relationship management
- Field sales
- Customer retention abilities
- Territory sales
- Exceeds sales goals
- Inside and outside sales
- Networking techniques
- Closing sales
Birthyear
1979
Timeline
Owner/Operator
Totally Floored LA
03.2024 - Current
DIRECTOR OF SALES
Alpine Carpet One Floor and Home
01.2016 - 03.2024
BACHELOR OF SCIENCE - Sociology
University of Oregon