Summary
Overview
Work History
Education
Skills
Timeline
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Chris Fennessey

Fairport,NY

Summary

Driven by a passion for sales excellence and strategic growth, I leveraged my expertise in sales strategy development and exceptional communication at Oracle Corporation to drive revenue growth and forge strong client relationships. My leadership in competitive analysis and proposal writing has consistently resulted in increased market share and customer satisfaction, underscoring my commitment to results and team collaboration.

Overview

26
26
years of professional experience

Work History

Stategic Account Manager

Consilium1
01.2002 - 07.2024
  • Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
  • Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
  • Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
  • Collaborated cross-functionally to address client needs promptly and efficiently.
  • Trained, mentored and motivated staff to instill desire for superior performance.
  • Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
  • Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.

Vice President Strategic Accounts

C1 Advantage
01.2002 - 07.2024
  • Collaborated with cross-functional teams to identify opportunities and deliver customized solutions for clients.
  • Managed a portfolio of high-value accounts, driving customer satisfaction and long-term loyalty.
  • Enhanced strategic partnerships by cultivating relationships with key stakeholders and decisionmakers.
  • Delivered consistent revenue growth by identifying upsell opportunities within existing accounts.
  • Led contract negotiations, ensuring favorable terms while maintaining strong client relationships.
  • Leveraged extensive industry knowledge to serve as a trusted advisor for both clients and internal stakeholders alike.
  • Conducted regular business reviews with clients, addressing concerns and uncovering new opportunities for collaboration.
  • Navigated complex organizational structures to engage key decision-makers in meaningful conversations about their business needs.
  • Coordinated the development of tailored proposals that effectively communicated value propositions to prospective clients.

President and Senior Account Manager

C1 Advantage
01.2002 - 07.2024
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.

Vice President Strategic Accounts

Consilium1
01.2002 - 07.2024
  • Collaborated with cross-functional teams to identify opportunities and deliver customized solutions for clients.
  • Enhanced strategic partnerships by cultivating relationships with key stakeholders and decisionmakers.
  • Delivered consistent revenue growth by identifying upsell opportunities within existing accounts.
  • Led contract negotiations, ensuring favorable terms while maintaining strong client relationships.
  • Developed and executed account plans for targeted growth, resulting in increased revenue and market share.
  • Served as the primary point of contact for assigned accounts, providing exceptional service and support at all times.

Manager Strategic Accounts

Advantage Systems Professionals
01.2002 - 07.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Applications Account Manager

Oracle Corporation
04.2000 - 08.2001
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.

Sales Executive

J.D. Edwards
10.1998 - 04.2000
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Sales Executive

Peak Technologies
10.1998 - 04.2000
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Education

Bachelor of Science - Political Science

SUNY At Buffalo
Buffalo, NY

Skills

Sales strategy development

Competitive Analysis

Pipeline Management

Territory Management

Sales operations management

Revenue Generation

Channel Partner Management

Proposal Writing

CRM software proficiency

Client Relationship Building

Sales Presentations

Customer satisfaction measurement

Upselling and Cross Selling

Industry Expertise

Teamwork and Collaboration

Problem-Solving

Excellent Communication

Team Leadership

Timeline

Stategic Account Manager

Consilium1
01.2002 - 07.2024

Vice President Strategic Accounts

C1 Advantage
01.2002 - 07.2024

President and Senior Account Manager

C1 Advantage
01.2002 - 07.2024

Vice President Strategic Accounts

Consilium1
01.2002 - 07.2024

Manager Strategic Accounts

Advantage Systems Professionals
01.2002 - 07.2024

Applications Account Manager

Oracle Corporation
04.2000 - 08.2001

Sales Executive

J.D. Edwards
10.1998 - 04.2000

Sales Executive

Peak Technologies
10.1998 - 04.2000

Bachelor of Science - Political Science

SUNY At Buffalo

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Chris Fennessey