Chris Fertitta
Orlando
Summary
Senior MANAGER and outstanding performer in COMMUNICATION and TEAM BUILDING. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of A GREAT business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Enthusiastic management eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of helping others and training in entertainment. Motivated to learn, grow and excel in entertainment. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Marriott International
Marriott International, Inc.
10 2023 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
Guest Relations
Seaworld Parks And Entertainment
08.2023 - Current
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Checked documentation and corrected issues in prompt fashion.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Regulated appropriate staffing levels to meet business and customer requirements.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Recommended hotel services or amenities that guest may find useful.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
WATERFRONT LIFEGUARD
BSA
06.2022 - Current
- Responded promptly to emergencies on lake front and in water, administered first aid and CPR and coordinated hospital transportation for 2 years.
- Patrolled lake to check on beach-goers and identify unauthorized activities such as alcohol use.
- Observed swimmers to quickly detect signs of distress and dangerous animal activity.
- Verified first aid supplies each day to effectively handle any emergency.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Cope and Climbing Director National Camp School
BSA
06.2022 - Current
- Certification from BSA National Camp School
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
General Manager
SKYZ EXTREME
06.2017 - Current
- Performed proper maintenance of lighting equipment, ensuring safety and quality operations.
- Programmed consoles and loaded automated color change systems prior to events.
- Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms.
- Enforced adherence to health and safety regulations.
- Minimized risk of fire or electrical shock by using optimal safety procedures.
- Customized lighting strategies based on specific television, theater and concert requirements.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Educated students on ROCK CLIMBING by applying variety of instructional techniques within hands-on curriculum.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Maintained payroll information by calculating, collecting and entering data.
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Established positive relationships with customers and other staff members.
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
ASSOCIATE
Ronald McDonald House
12.2015 - Current
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
RUN THE EVENTS WHEN THERE IS EVENTS AS EVENT MANAGER
High Adventure Director
Boy Scouts Of America
05.2023 - 08.2023
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Oversaw team of counselors and support team members.
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
- Safeguarded campers, providing general first aid and distributing medication to children as directed.
- Organized field trips to off-site locations and handled scheduling, transportation and payments.
- Performed staff evaluations and addressed areas for improvement.
- Trained and mentored new camp counselors in operations practices and camper-focused activities.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Guest Services/Event Guide
Universal Studio Orlando
12.2022 - 05.2023
- Greeted guests with smile and provided friendly, knowledgeable service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
Guest Services
Walt Disney World
12.2022 - 05.2023
- Made magic for all guests to ensure a magical vacation no matter the cost.
- Always made a guest feel welcome
- Sept with difficult situations to meet the guests need
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
Attractions Cast Member
Walt Disney World Company
10.2022 - 12.2022
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Conducted inventory, stocking and merchandising to track supplies and placed Timeframe orders.
- Leveraged POS system to sell tickets, passes, food and retail items.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Issued tickets to customers and collected payment and fees for desired services.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
OFFICE RESPRESENTIVE
NATIONAL ENVIRONMENTAL SAFTEY
12.2018 - 11.2021
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
WORK WHEN NEEDED THERE. ANSWER PHONES, FILE, ETC.
SPORTS MANAGER
Holy Cross High School
09.2016 - 01.2020
- Added and subtracted points from scores, tabulated penalties and keep accurate totals for each game.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
- Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
- Communicated with fans, coaches, players and other umpires.
DELT WITH ALL SPORTS AND ACTIVITIES AS WELL AS MANAGING TIMES OF GAMES AND WHICH TEAM TO PLAY. ETC. BOOK, CLOCK
ASSOCIATE
Panera Bread
07.2018 - 10.2019
- WORKED AT EVERYTHING AT PANERA, LINE, BARISTA, CASH, ETC.
- Worked varied hours to meet seasonal and business needs
- Managed customer relations through communication and helpful interactions
PROGRAM DIRECTOR
SKYZ EXTREME
04.2016 - 06.2017
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Improved success of program by making proactive adjustments to operations
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Provided ongoing direction and leadership for program operations
Education
High School Diploma -
HOLY CROSS HIGH SCHOOL
FLUSHING 06.2020
High School Diploma -
John Bowne High School
Flushing, NY06.2020
Skills
- Managerial finance
- Project manager supervision
- Sportsmanship skills
- Sportsmanship
- Project Management
- Cash Management
- Technical Support
- Team building
- Recordkeeping
- Time management
- Training
- Strategic Direction
- Presentation Creation and Delivery
Certification
CPR
AED
BOY SCOUTS OF AMERICA - COPE AND CLIM ING
BOY SCOUTS OF AMERICA - WATERFRONT
BSA - CAMP DIRECTOR
INSTRUCTOR
BELAY CERTIFIED
LEAD CERTIFIED
AERIAL CERTIFIED
YPT CERTIFIED 2022
Timeline
Guest Relations
Seaworld Parks And Entertainment
08.2023 - Current
High Adventure Director
Boy Scouts Of America
05.2023 - 08.2023
Guest Services/Event Guide
Universal Studio Orlando
12.2022 - 05.2023
Guest Services
Walt Disney World
12.2022 - 05.2023
Attractions Cast Member
Walt Disney World Company
10.2022 - 12.2022
WATERFRONT LIFEGUARD
BSA
06.2022 - Current
Cope and Climbing Director National Camp School
BSA
06.2022 - Current
OFFICE RESPRESENTIVE
NATIONAL ENVIRONMENTAL SAFTEY
12.2018 - 11.2021
ASSOCIATE
Panera Bread
07.2018 - 10.2019
General Manager
SKYZ EXTREME
06.2017 - Current
SPORTS MANAGER
Holy Cross High School
09.2016 - 01.2020
PROGRAM DIRECTOR
SKYZ EXTREME
04.2016 - 06.2017
ASSOCIATE
Ronald McDonald House
12.2015 - Current
Front Desk Marriott International
Marriott International, Inc.
10 2023 - Current
High School Diploma -
HOLY CROSS HIGH SCHOOL
High School Diploma -
John Bowne High School
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