CHRIS F. GANGI
Frisco,USA
Summary
Dynamic leader with extensive experience at Neiman Marcus, driving over $60M in sales across 28 units. Expert in strategic planning and inventory control, fostering team excellence and enhancing customer engagement. Proven track record in financial management and coaching, ensuring operational efficiency and brand integrity in high-volume environments. Resourceful Director of Restaurants known for maintaining high productivity and efficiently completing tasks. Specialize in operational management, staff training and development, and customer service excellence. Excel in leadership, communication, and problem-solving to enhance dining experiences and operational flow. Committed to fostering team growth and ensuring customer satisfaction through effective management strategies.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Restaurants South/Eastern Regional Manager
Neiman Marcus
Dallas, Texas
01.2018 - Current
- Achieved sales volume exceeding $60M through strategic management of 28 units across 8 concepts.
- Coordinated marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management and supplier negotiations for efficiency.
- Collaborated with culinary teams to design seasonal menu offerings.
- Facilitated team meetings to promote communication and operational excellence.
- Developed Financial Restaurant Accounting program for Corporate Food Service Division.
- Managed over 400 associates, 55 managers, and chefs to ensure operational efficiency.
- Created reports, budgets, and income forecasts to drive departmental performance.
- Ensured restaurant group maintained brand excellence while meeting quarterly KPIs.
- Implemented staff training programs to improve service efficiency and knowledge.
Assistant Airport Director
OTG
01.2018 - 11.2018
- Responsible for Food and Beverage operations at Newark Airport Terminal C
- Managed over 32 Chefs and Sous Chefs and 35 GMs
- Managed over 1200 Crew Members
- Responsible for day-to-day operations of all Food and Beverage operations with an annual sales volume of over $130 Million
- Responsible for 25 full-service restaurants, 16 fast-casual units, and 20 grab-and-go markets.
Director of Operations
Kent Rathbun Concepts
01.2013 - 01.2018
- Managed multiple concepts for Jaspers, Abacus, Hickory, Kent Rathbun Catering, and DFW airport concepts with Sales volume $25M
- Managed a leadership staff of over 40 Chefs, Sous Chefs, GMS, Managers, and Sales Managers
- Recruited, developed, and educated all management ensuring all meet and comprehended company mission and standards
- Ensured all GMs, Managers, Chefs, and Sous chefs accurately forecast sales revenue and adhere to labor targets and goals
- Ensured that the brand's service standards and quality assurance are being followed while providing all necessary Education and development materials for success
- Successfully developed, managed, and rolled out the new store opening of our Jaspers Richardson location.
General Manager
Macaroni Grill R&D
01.2011 - 01.2013
- Was responsible for operations at the R&D test restaurant
- Coordinated, developed, and executed all service, culinary, and facility test procedures for the entire 186-restaurant concept
- Worked with the concept team and R&D culinary chefs on a day-to-day basis.
General Partner
Josephine's Italian Bistro
01.2005 - 01.2013
- Owned and operated an upscale Italian Restaurant in Frisco, Texas
- Handled Sales volume of $1.6 million
- Winner of D Magazine's "Best neighborhood restaurant”.
Education
Bachelor of Applied Arts and - Science
University of North Texas
Jesuit College Preparatory School
DallasSkills
- Time management
- Problem solving
- Marketing and promotions
- Management expertise
- Strategic planning
- Communication skills
- Profit and loss analysis
- Organizational skills
- Menu development
- Attention to detail
- Retail sales
- Cognitive abilities
- Flexibility and adaptability
- Interpersonal communication
- Social media management
- Budgeting skills
- Critical thinking
- Catering services
- Financial management
- Coaching and mentorship
- Supply chain organization
- Technical proficiency in Microsoft Office and Google Suite
- Aloha POS system knowledge
- Coupa experience
- Oracle Business Suite familiarity
- Craftable usage
- Food Buy expertise
- Financial analysis capabilities
- Inventory control strategies
- Strategic management practices
- Customer engagement strategies
- Brand management techniques
- Budgeting expertise
References
REFERENCES AVAILABLE UPON REQUEST
Additional Information
- AWARDS AND RECOGNITION , Josephine's Italian Bistro 2007 D Magazine "Best Neighborhood Restaurant" 2008 D Recommends 2008 Frisco Enterprise "Best Wine Bar" 2009 D Recommends 2009 Dallas Morning News Neighbors Go "Best Italian Restaurant " 2009 Frisco Enterprise "Best Italian Restaurant" 2010 D Recommends 2010 Dallas Morning News Neighbors Go "Best Italian Restaurant " 2010 Frisco Enterprise "Best Italian Restaurant" 2011 D Recommends 2011 Dallas Morning News Neighbors Go "Best Italian Restaurant " 2011 Frisco Enterprise "Best Italian Restaurant " 2012 D Recommends 2012 Dallas Morning News Neighbors Go "Best Italian Restaurant " 2012 Frisco Enterprise "Best Italian Restaurant" Neiman Marcus 2001 NM Service Star winner
Affiliations
- Running
- Soccer
- Travel
- Family Events
Languages
Spanish
Limited
Italian
Limited
English
Professional
Accomplishments
- NM Star Award
- National "C" Badge
- D Magazine Best New Restaurant-Josephine's
Certification
- Real Estate Certifications
- Duel Italian Citizenship
Timeline
Director of Restaurants South/Eastern Regional Manager
Neiman Marcus
01.2018 - Current
Assistant Airport Director
OTG
01.2018 - 11.2018
Director of Operations
Kent Rathbun Concepts
01.2013 - 01.2018
General Manager
Macaroni Grill R&D
01.2011 - 01.2013
General Partner
Josephine's Italian Bistro
01.2005 - 01.2013
Bachelor of Applied Arts and - Science
University of North Texas
Jesuit College Preparatory School
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