Adept Advanced Service Technician & Business Services at Comcast and seasoned Logistician in the United States Army, I excel in customer relationship management. Proven track record in enhancing service delivery and mentoring new technicians, I've significantly contributed to operational success and client satisfaction, showcasing unparalleled problem-solving and leadership skills.
Successful installation Of Comcast products and services.
-Responsible for FTTP installations and trouble shooting of both RFOG AND EPON.
-Fiber Splicing of service drops and faults found in the data rooms.
- Home Security installations and service calls .
- Installing services and building relationships with business clients.
-Responsible for all AAFES and DOD commercial clients on fort Campbell.
-Mentor for new technicians in their role. Assist technicians in developing new skill sets.
-Operated heavy motor vehicles for the purposes of supporting and supplying operational needs.
- Responsible for the tracking, cataloging and movement of equipment in excess of 500 million dollars and personnel in and out of theaters of war.
- Conduct missions to sustain the safe passage of both military and civilian personnel in the middle east.
- Train and lead soldiers in accordance with Army regulations and mission needs.
- Develop and guide soldiers while building individual performance goals to progress there careers.
- Help to maintain the health and medical needs of troops.
-Fusion Splicing(fiber)
-Cold Splicing(fiber)
-Home Security
-Problem and issue resolution
-Diagnostic testing
-Customer relationship management
-Diagnostic testing
-Problem and issue resolution