Chris Fischer
Summary
Dynamic Information Security professional with over 15 years of expertise in Identity and Access Management, recognized for strong analytical skills and exceptional problem-solving abilities. Consistently high performer in production environments, demonstrating a commitment to excellence and innovation. Currently pursuing a degree in computer science to expand knowledge and experience in technology, cybersecurity, and engineering, building on a solid foundation established with a bachelor\'s degree in Finance. Passionate about leveraging extensive experience to make meaningful contributions to teams and drive organizational success.
Overview
20
20
years of professional experience
Work History
Senior Technology Operations Analyst
Wells Fargo
04.2018 - Current
- Resolves Identity and Access Management (IAM) production support issues via ServiceNow, accounting for 12 % of resolved incidents with a service level rating over 98%.
- Contributed to the implementation of new risk control processes, developing comprehensive documentation and facilitating effective communication across teams.
- Administered the EAM Health Check tool and integrated over 100 checks into the Application Performance Management system, enabling the generation of key performance metrics. These metrics enhanced leadership visibility, improved environmental health insights, and supported effective root cause analysis.
- Delivered 24/7 on-call support for critical production incidents, ensuring timely resolution and providing detailed status updates and performance metrics to leadership
Information Security Analyst
Wells Fargo
09.2009 - 04.2018
- Provides end user support for security related access issues/requests. Processes logon id/ user access requests. Provisioning experience in mainframe and privileged password requests.
- Provides level 2 Tier Support for Security Service Center analysts and work escalated problem tickets.
- Assists TCIDMS team with maintaining system access database for various TC roles, Develops access request instructions and submits role review certifications to upper management
- Completes ART release testing for Enterprise Access Management
- Subject matter expert for Active Directory and Mainframe platforms. Completes certification of documentation for our SharePoint. Maintain documentation on our shared point site.
Technical Service Specialist
Wells Fargo
06.2005 - 09.2009
- Responsible for providing on call technical support for Wells Fargo’s various business lines; creating rapid solutions for application and hardware problems through first call resolution.
- Resolves hardware and software problems through troubleshooting and networking; escalate issues as appropriate.
- Provided second level support for retail hardware dispatch tickets; supported outside vendors to ensure resolution to end users.
- Vast knowledge of Active Directory, Windows operating systems and office products, printers, mainframe, SVP, SVT, network connectivity, servers, outlook support, extensive experience in retail store software and hardware, service request support.
Education
Bachelor's - Finance
Montana State University Billings
Billings, MT06.2001
Associate of Science - Computer Science
Southern New Hampshire University
Hooksett, NH04-2026
Skills
- Identity and Access Management (IAM) tools and platforms
- Oracle Identity Management Tools (OIM)
- Active Directory administration experience
- Oracle and SQL server experience
- IBM Tivoli Identity Access Manager experience
- Application Performance Management / Monitoring
- Experience with change management
- Identify and implement process improvements
- Technical writing and reporting
- Self motivated and independent
Timeline
Senior Technology Operations Analyst
Wells Fargo
04.2018 - Current
Information Security Analyst
Wells Fargo
09.2009 - 04.2018
Technical Service Specialist
Wells Fargo
06.2005 - 09.2009
Bachelor's - Finance
Montana State University Billings
Associate of Science - Computer Science
Southern New Hampshire University
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
MIKE KAMMERERMIKE KAMMERER
Senior Technology Operations Analyst at Wells FargoSenior Technology Operations Analyst at Wells Fargo