Chris Flores
Fairfax,VA
Summary
IT Support Technician with hands-on experience in troubleshooting hardware, software, and end-user issues. Skilled in diagnostics, customer support, and collaborating with teams to resolve incidents efficiently. Known for reliability, adaptability, and strong problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Help Desk Specialist
Tyto Athene
Reston, VA
04.2025 - Current
- Tracked and resolved user issues using a ticketing system
- Performed remote troubleshooting for desktops and laptops
- Managed user accounts and permissions in Active Directory and Azure
- Supported Windows 10/11 environments
- Installed, configured, and maintained end-user devices and printers
- Managed RSA hard/soft tokens and performed secure asset data wiping
- Worked within a GCC High environment
EUC IT Support Technician
Parsons Corporation
Centreville, VA
11.2023 - 04.2025
- Managed Azure AD and Intune device lifecycle, including domain migration from .COM to .US
- Provided technical support and troubleshooting using Salesforce ticketing system
- Performed hardware/software installations and reimaged Windows 10/11 devices
- Streamlined onboarding and offboarding processes to improve efficiency
- Assisted with data migrations during asset refreshes to minimize downtime
- Delivered end-user IT support and created user training documentation
Service Desk Analyst
Siemens Government Technologies
Reston, VA
05.2020 - 11.2023
- Troubleshot hardware and software issues to resolve user incidents efficiently
- Managed and prioritized help desk tickets based on urgency and impact
- Provided remote desktop support and assisted with software installation/configuration
- Utilized Active Directory to create, modify, and remove user accounts
- Set up and deployed workstations, including OS and required software
- Created documentation and knowledge base articles for issue resolution
Desktop Support Intern
Navy Federal Credit Union HQ
Vienna, VA
06.2019 - 09.2020
- Supported assigned IT teams in daily operations
- Provided hands-on support for desktops, laptops, mobile devices, and client technologies
- Applied technical and academic knowledge to real-world IT tasks
- Worked under established standards, change control, and IT policies
Education
Bachelor of Science - Information Systems And Operations Management
George Mason University
VA05.2023
Associate of Science - Business Administration
Northern Virginia Community College
VA05.2019
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- System troubleshooting
- Tech-Savvy
- Customer rapport
- System diagnostics
- Remote support
- Service ticket tracking
- Technical support
Certification
• CompTIA A+
• CompTIA Security+
• CompTIA Network +
• CompTIA Security+
• CompTIA Network +
Timeline
Help Desk Specialist
Tyto Athene
04.2025 - Current
EUC IT Support Technician
Parsons Corporation
11.2023 - 04.2025
Service Desk Analyst
Siemens Government Technologies
05.2020 - 11.2023
Desktop Support Intern
Navy Federal Credit Union HQ
06.2019 - 09.2020
Bachelor of Science - Information Systems And Operations Management
George Mason University
Associate of Science - Business Administration
Northern Virginia Community College