Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

CHRIS FLOWERS

DETROIT,US

Summary

Seasoned IT professional with over 22 years of expertise in IT infrastructure, network security, and project management. Strong leadership ability and team-building skills. Proficient in departmental management, SCRUM, ITIL, Jira, SharePoint, Asset Management, and ServiceNow. Proven history of improving operational efficiency and security protocols. Dedicated to driving innovation and upholding top-notch service delivery standards in fast-paced settings.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Self Employed

National Bureau of Forensic Analysis
07.2023 - Current
  • Lead IT forensic services firm, enhancing legal collaborations in the Midwest.
  • Guide strategic growth and operational excellence, driving measurable success.
  • Direct expert team in forensic analysis, ensuring accuracy and integrity.
  • Cultivate strong client relationships, delivering reliable forensic services.
  • Monitor industry trends and regulations, adopting emerging technologies.
  • Spearheaded forensic analysis services across computer, network, and multimedia domains while building strategic partnerships with legal professionals in the Midwest region
  • Established comprehensive forensic discovery protocols and quality assurance standards, driving service excellence and client satisfaction
  • Implemented cutting-edge forensic technologies and methodologies, enhancing investigation accuracy and operational efficiency
  • Developed robust forensic analysis frameworks, ensuring precise evidence handling and documentation while maintaining legal compliance

IT SERVICE MANAGER

Bollinger Motors
03.2023 - 06.2023
  • Led IT R&D, establishing secure protocols, enhancing network security, and improving IT processes.
  • Managed IT projects, optimized asset management, and streamlined service desk operations.
  • Implemented training and SOPs, ensuring compliance with US Military standards for documentation.
  • Conducted penetration testing, enhancing security measures and user account management.
  • Facilitated IT support via CA Service Desk, achieving measurable improvements in service delivery.
  • Spearheaded comprehensive IT security protocols and network analysis, implementing military-grade documentation standards while managing critical infrastructure security.
  • Led service desk transformation through SLA optimization and SOP development, enhancing IT support efficiency and streamlining asset lifecycle management processes.

IT SERVICE DESK MANAGER

Shinola / Bedrock / Filson
02.2022 - 02.2023
  • Led daily Service Desk operations, enhancing team efficiency and response times.
  • Trained staff on applications, improving support quality and user satisfaction.
  • Implemented new SOPs and SLAs, optimizing service delivery standards.
  • Managed software and asset lifecycle, ensuring cost-effective procurement and deployment.
  • Led IT Service Desk operations, established comprehensive SOPs and SLAs, while managing ServiceNow and Zendesk platforms for streamlined ticket resolution and asset lifecycle management.
  • Implemented new training processes and software standards across three companies, optimizing service desk efficiency and enhancing cross-functional IT support delivery.

I.T. SUPPORT MANAGER / APPLICATION ADMINISTRATOR

Detroit Legal Associates
02.2021 - 03.2022
  • Led website development, enhancing user experience and increasing engagement.
  • Managed IT operations, ensuring seamless functionality and user satisfaction.
  • Administered GSuite and Solarwinds, optimizing system performance and reliability.
  • Provided hardware/software support, resolving issues promptly and efficiently.
  • Trained users, improving technical skills and operational productivity.
  • Led end-to-end IT infrastructure modernization, implementing robust web solutions and managing cross-platform applications while delivering technical training to stakeholders.
  • Orchestrated comprehensive IT operations, including website development, GSuite administration, and Solarwinds platform management for enhanced operational efficiency.
  • Streamlined technical support processes while maintaining multiple platforms, providing responsive hardware troubleshooting and software maintenance solutions.

SERVICE DESK MANAGER / APPLICATION ADMINISTRATOR

Essential Rescue Training
08.2020 - 03.2022
  • Designed and implemented company website, enhancing user engagement and accessibility.
  • Managed IT operations, ensuring seamless technology integration and support.
  • Administered GSuite and Jira, optimizing workflow and communication efficiency.
  • Trained and mentored IT staff, fostering professional growth and skill development.
  • Led IT operations and service desk modernisation, managing web platform development while mentoring three IT staff and implementing enterprise solutions like Jira and GSuite
  • Streamlined technical operations through strategic administration of multiple platforms, including CA Service Desk and company website, while providing comprehensive end-user training
  • Orchestrated comprehensive IT support services, including hardware troubleshooting and software maintenance, while fostering stakeholder engagement through targeted training

I.T. SERVICE DESK LEAD / APPLICATION ADMINISTRATOR / AUDIO VISUAL LEAD

Detroit Public Schools / Vision I.T.
06.2010 - 01.2019
  • Led DPS service desk, managing 60 staff, enhancing user support for thousands.
  • Administered Web Help Desk, improving incident tracking and resolution.
  • Oversaw Windows 10 deployment and Office365 migration, ensuring seamless transitions.
  • Managed vendor relations and quality assurance, optimizing service delivery.
  • Facilitated audio-visual operations for DPSCD events, enhancing communication.
  • Led 60-member service desk team, overseeing Web Help Desk administration and implementing comprehensive IT support systems for Detroit Public Schools district-wide operations
  • Spearheaded critical datacenter operations, managing VMware infrastructure, SQL databases, and orchestrating successful Office365 migration from Zimbra platform
  • Pioneered DPS Service Desk establishment, developing standard operating procedures and leading Windows 10 deployment across district-wide computer systems

COMPUTER REPAIR INSTRUCTOR/ A+ CERTIFICATION INSTRUCTOR

Oak Park & Clintondale School Districts – ATS
10.2011 - 01.2012
  • Guided students aged 16-19 in computer repair for A+ Certification readiness.
  • Implemented hands-on projects to tackle real-world tech issues.
  • Fostered problem-solving and creative thinking through challenging tasks.
  • Prepared students for certification with practical, trial-and-error learning.
  • Enabled students to handle constraints effectively, achieving measurable results.
  • Led comprehensive A+ certification training program for high school students, implementing hands-on computer repair curriculum and real-world project scenarios
  • Developed practical troubleshooting methodologies for computer hardware diagnostics, emphasizing systematic problem-solving and technical documentation
  • Created engaging project-based learning environments that simulated real IT workplace constraints, fostering student independence and technical mastery
  • Mentored students through complex hardware repair challenges, building confidence in technical skills while maintaining industry-standard repair protocols

TECHNICAL SUPPORT SUPERVISOR

D.P.L.P
01.2007 - 03.2009
  • Supervision of small tech support staff (4 People).
  • Shift Scheduling.
  • Asset tracking and management.
  • Management of department budget.
  • Support and maintain in-house computer systems (SQL Database and small workgroup), desktops, and peripherals.
  • Successfully designed and implemented IT network Infrastructure.

AIR TRANSPORTATIONS JOURNEYMAN / TEAM LEADER

U.S. Air Force
01.2003 - 12.2005
  • Led air transportation operations, coordinating cargo movements and personnel deployments while ensuring compliance with military logistics protocols.
  • Streamlined cargo loading procedures and reduced ground time through innovative process improvements and team coordination.
  • Maintained precise documentation for hazardous materials transport, ensuring zero safety incidents during international shipments.
  • Trained and mentored junior personnel in cargo handling procedures while fostering a culture of safety and operational excellence.
  • Optimized flight load planning and resource allocation, resulting in enhanced operational efficiency and mission readiness.
  • Directed international military cargo operations, implementing standardised loading protocols and safety measures while managing hazardous materials transport documentation.

Education

Bachelors - Computer Engineering with Minor in Business Management

University of Phoenix

Associate - Air Transportations and Aerospace Technology

Air Force Community College

Skills

  • IT Service Delivery Management
  • ITIL
  • SCRUM
  • Team Building & Leadership
  • Network Security
  • Infrastructure
  • Database Systems
  • Asset Management
  • Vendor Managemnt
  • Contract Negotiation
  • Project Management
  • Performance Tuning

Certification

  • A+, Microsoft Certified Professional
  • Microsoft Certified Systems Engineer
  • Microsoft Certified Database Administrator
  • Certified Scrum Master
  • Scrum Fundamentals Certified
  • Project Management Professional
  • ITIL v4
  • High Voltage & Arc Flash Safety


LANGUAGES

German (Proficient), English (Native).

Timeline

Self Employed

National Bureau of Forensic Analysis
07.2023 - Current

IT SERVICE MANAGER

Bollinger Motors
03.2023 - 06.2023

IT SERVICE DESK MANAGER

Shinola / Bedrock / Filson
02.2022 - 02.2023

I.T. SUPPORT MANAGER / APPLICATION ADMINISTRATOR

Detroit Legal Associates
02.2021 - 03.2022

SERVICE DESK MANAGER / APPLICATION ADMINISTRATOR

Essential Rescue Training
08.2020 - 03.2022

COMPUTER REPAIR INSTRUCTOR/ A+ CERTIFICATION INSTRUCTOR

Oak Park & Clintondale School Districts – ATS
10.2011 - 01.2012

I.T. SERVICE DESK LEAD / APPLICATION ADMINISTRATOR / AUDIO VISUAL LEAD

Detroit Public Schools / Vision I.T.
06.2010 - 01.2019

TECHNICAL SUPPORT SUPERVISOR

D.P.L.P
01.2007 - 03.2009

AIR TRANSPORTATIONS JOURNEYMAN / TEAM LEADER

U.S. Air Force
01.2003 - 12.2005

Associate - Air Transportations and Aerospace Technology

Air Force Community College

Bachelors - Computer Engineering with Minor in Business Management

University of Phoenix

Similar Profiles

CREATE PROFILE
CHRIS FLOWERS