Chris Andrew Fluet
Franktown,CO
Summary
Experienced customer service professional with a strong record of handling various customer inquiries and concerns, consistently achieving high satisfaction rates. Skilled in effective communication and problem-solving, adept at addressing and resolving issues promptly. Proficient in customer relationship management, excels at fostering positive client interactions to drive customer loyalty and retention.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
AutoNation
03.2025 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Service Advisor
AutoNation
10.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Automotive Technician
AutoNation
01.2024 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
CDL A licensed driver
CR England
09.2022 - 12.2023
- Picking up loaded trailers and delivering to live unload or drop trailer at distribution centers. Keeping Hours Of Service logs current.
Technician-40
Manheim Auto Auction (Cox Automotive)
09.2021 - 03.2022
- Provided excellent customer service by evaluating and diagnosing all aspects of a variety of automobiles and light trucks brought into the shop for repair. Submit findings to Service Advisor for estimate. Then, upon customer approval, make a variety of repairs.
Technician-40
Excel Diesel and SUV
04.2021 - 09.2021
- Provided excellent customer service by evaluating and diagnosing all aspects of a variety of automobiles and light trucks brought into the shop for repair. Submit findings to Service Advisor for estimate. Then, upon customer approval, make a variety of repairs including drivability (electronics), electrical, trim work, brakes, suspension, drive train, transmission, and engine.
Assembler- 40+ hrs
Stolle Machinery
12.2020 - 03.2021
- Build high value proprietary products as indicated by the build book. Follow drawings and use experience to interpret plans. Uses and can properly read measuring equipment to verify part or assembly quality.
Co-owner
Summitview RCM
03.2020 - 10.2020
- Provide billing service to medical professionals. Provided problem solving in day-to-day operations to clients. Developed business model and marketing strategies.
Auto Technician - 40+ hrs
Sauls Autoteck
03.2020 - 03.2020
- Provided excellent customer service by evaluating and diagnosing all aspects of a variety of automobiles brought into the shop for repair. Submit findings to Service Advisor for estimate. Then, upon customer approval, make a variety of repairs including drivability (electronics), electrical, trim work, brakes, suspension, drive train, transmission, and engine.
Instructor 40+ hrs
Lincoln Collage of Technology
01.2013 - 01.2019
- Lincoln Tech instructor: Instruct students in Fuels & Emissions, Drivability, basic Electrical, Automotive Advanced Electrical, Shop Procedures and Shop Management. Steering and Suspension. Create Course Syllabi, maintain class management, Deliver CDX Based Training Courses, facilitate hands on training in before mentioned classes and assisted in maintaining student attendance and retention.
- GM STC Instructor: Teach/ Deliver General Motors courses in Engine Performance, Engine Mechanical (gas and diesel), Diesel fuel and emission systems. Gasoline ignition, fuel, and emission systems, electrical, networking, chassis, entertainment systems, and safety systems.
Auto Technician - 40+ hrs
Ed Bozarth Chevrolet
01.2010 - 01.2013
- Provide excellent customer service by evaluating and diagnosing all aspects of a variety of automobiles brought in to the shop for repair. Submit findings to Service Advisor for estimate. Then, upon customer approval, make a variety of repairs including drivability (electronics), electrical, trim work, brakes, suspension, drive train, transmission, and engine.
Auto Technician - 40+ hrs per week
Dave's Automotive
01.2009 - 01.2010
- Performed general mechanic duties as stated above.
Auto Technician — 40+ hrs per week
Arapahoe Autotek
01.2007 - 01.2009
- Performed general mechanic duties as stated above
Auto Technician/Service Manager — 40+ hrs per week
Car City
01.1998 - 01.2007
- Performed general mechanic duties as stated above. In addition, as Service Manager, was responsible for hiring, firing, scheduling, coaching, counseling, training, etc... In charge of maintaining stock of parts. Responsible for pay role, accounts receivable, and accounts payable. Resolved customer complaints and promoted employee/customer relations.
Education
Diploma -
Bacon Academy
Colchester, CT05-1979
Associates Degree - Automotive And Deisel Technology
Denver Diesel And Automotive College
Denver, CO01-1987
Skills
- Proficient in all aspects of automotive Repair
- Taught and trained Hundreds of technicians
- Over 3 years of manager/ supervisory experience
- Trained in leadership and management
- Possesses exceptional talents in Customer service
- Earned proficient skills in drivability, electronic and electrical repairs
- ASE Master certified GM STC Certified Instructor GM Gold Certified and formally trained in automotive and diesel repair
- CDL A Drivers License
- Adaptability to change
- Client retention strategies
- Cold calling
- Technical aptitude
Certification
- Https://youtu.be/mnXsgJeqBBM
- Master Certified from the National Institute for Automotive Service Excellence Including L1, G1, and A9
- Gold Certification from General Motors Service Technical College (2013/2017)
Timeline
Automotive Sales Consultant
AutoNation
03.2025 - Current
Service Advisor
AutoNation
10.2024 - Current
Automotive Technician
AutoNation
01.2024 - Current
CDL A licensed driver
CR England
09.2022 - 12.2023
Technician-40
Manheim Auto Auction (Cox Automotive)
09.2021 - 03.2022
Technician-40
Excel Diesel and SUV
04.2021 - 09.2021
Assembler- 40+ hrs
Stolle Machinery
12.2020 - 03.2021
Co-owner
Summitview RCM
03.2020 - 10.2020
Auto Technician - 40+ hrs
Sauls Autoteck
03.2020 - 03.2020
Instructor 40+ hrs
Lincoln Collage of Technology
01.2013 - 01.2019
Auto Technician - 40+ hrs
Ed Bozarth Chevrolet
01.2010 - 01.2013
Auto Technician - 40+ hrs per week
Dave's Automotive
01.2009 - 01.2010
Auto Technician — 40+ hrs per week
Arapahoe Autotek
01.2007 - 01.2009
Auto Technician/Service Manager — 40+ hrs per week
Car City
01.1998 - 01.2007
Diploma -
Bacon Academy
Associates Degree - Automotive And Deisel Technology
Denver Diesel And Automotive College
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