Summary
Overview
Work History
Education
Skills
Timeline
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Chris Fozard

Great Mills,MD

Summary

Dynamic sales agent with a proven track record at Verizon, excelling in client relations and retention strategies. Leveraged strong negotiation tactics to boost referral rates and expand the client base. Adaptable and resilient under pressure, consistently delivering exceptional customer service and achieving sales goals through effective communication and persuasion techniques.

Solid background in automotive repair and maintenance. Demonstrates strong problem-solving skills, technical expertise in diagnostics, and commitment to quality workmanship. Highly reliable team player, adaptable to changing needs, and focused on delivering results that exceed expectations. Skilled in engine repair, brake systems, and electrical troubleshooting. Recognized for effective collaboration and maintaining high standards in every task.

Overview

7
7
years of professional experience

Work History

Sales Agent

Verizon
12.2023 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of products or services to promote sales.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Mechanic

Atm Transmission
01.2021 - 01.2023
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.

Mechanic

Granados
01.2019 - 01.2023
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.

Education

Patuxent High School
Lusby, MD
05-2015

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Resilience under pressure
  • Adaptability to change
  • Customer relations
  • Negotiation tactics
  • Closing techniques
  • Retention strategies
  • Time management
  • Persuasion techniques

Timeline

Sales Agent

Verizon
12.2023 - Current

Mechanic

Atm Transmission
01.2021 - 01.2023

Mechanic

Granados
01.2019 - 01.2023

Patuxent High School

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Chris Fozard