CHRIS FRITSEN
White City,OR
Summary
Experienced professional with a solid background in system administration, dedicated to maintaining a secure and efficient IT infrastructure. Proficient in network management, troubleshooting, and implementing security protocols to safeguard operations. Committed to fostering teamwork, adapting to changing environments, and delivering successful outcomes. Known for reliability and responsiveness in meeting the evolving technical needs of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT System Administrator
Family Solutions
02.2024 - Current
- Facilitated prem-to-cloud conversion into Microsoft 365 Suite and built the structure for endpoint management and security with limited resources.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Strengthened network security by remediating critical vulnerabilities, deploying firewalls with VLAN segmentation, and standardizing Wi-Fi infrastructure across multiple locations.
- Solely operated end-to-end IT operations for 5 locations, ensuring business continuity and system reliability with limited resources.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Implemented desktop imaging strategies that expedited new device setup thereby enhancing workflow efficiency and minimizing downtime.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
IT Analyst
Action Datatel
08.2022 - 08.2023
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Used ticketing systems to manage and process support actions and requests from over 30 companies.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Conducted proactive system checks to identify potential problems before they impacted clients.
- Installed, modified, and repaired software and hardware to resolve technical issues, ensuring minimal downtime for clients.
- Investigated complex technical issues, demonstrating a high level of problem-solving capability.
- Communicated technical resolutions clearly and persuasively to clients, promoting the sale of relevant services.
- Implemented and maintained robust backup systems for servers and workstations.
Unit Supply Specialist
US Army Oregon National Guard
06.2014 - 10.2022
- Collaborated with the supply sergeant to execute supply tasks, ensuring efficient and organized logistical operations.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
- Assisted in the maintenance of equipment, contributing to the overall functionality and longevity of assets.
- Collaborated with cross-functional teams to address logistics challenges, improving overall unit efficiency.
- Led a small team for small to medium-scale projects, demonstrating effective team leadership and project coordination skills.
- Resolved discrepancies in inventory records through diligent investigation and communication with relevant parties.
- Facilitated logbook sign-in/sign-out processes, ensuring accurate tracking of personnel movements and activities.
- Managed the tracking of all incoming and outgoing equipment, maintaining precise records of $10 million worth of equipment and contributing to operational efficiency.
- Supported unit readiness by providing timely and accurate replenishment of supplies, ensuring optimal performance during missions.
Technologist
John L Scott
02.2021 - 08.2022
- Offered responsive onsite and remote technical support to ensure uninterrupted operations across multiple office locations.
- Managed user accounts in a domain environment, ensuring secure and organized access for 200+ agents.
- Administered printer setups and configurations, guaranteeing seamless printing capabilities for all users.
- Successfully executed a rapid and efficient mass email migration for 100+ agents within a tight timeframe.
- Partnered with Marketing to create custom-branded websites for Real Estate agents, aligning with brand guidelines and integrating responsive design.
- Led the coordination and execution of a successful printer/copier upgrade, enhancing office efficiency.
Glass Purchasing Specialist
Rogue Valley Door
01.2020 - 01.2021
- Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
- Managed 100+ purchase orders a day from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
- Leveraged AutoCAD to place orders for custom glass, ensuring precision and meeting specific project requirements.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Coordinated with quality assurance teams to address product defects or non-compliance issues promptly, protecting organizational reputation.
IT Support Specialist
Rogue Valley Door
01.2017 - 01.2020
- Provided ongoing support to ensure the seamless operation of IT systems across a manufacturing plant spanning 4 buildings.
- Conducted thorough hardware and software troubleshooting to maintain the integrity of network infrastructure.
- Installed, configured and maintained computer systems and network connections.
- Addressed issues related to computers in a domain environment, ensuring efficient and uninterrupted operations.
- Implemented innovative solutions to accommodate growth and technological advancements, optimizing the efficiency of IT operations.
- Proactively identified and resolved potential IT issues to minimize downtime and enhance overall system performance.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT03-2026
Skills
- Troubleshooting and technical guidance
- Off-site network access
- Access control management
- System performance analysis
- Automation testing and deployment
- Network identity management
- Organizational strategy development
- IT process documentation
Certification
CompTIA - A+ | Network+ | Project+
PeopleVue - ITIL Foundations
Timeline
IT System Administrator
Family Solutions
02.2024 - Current
IT Analyst
Action Datatel
08.2022 - 08.2023
Technologist
John L Scott
02.2021 - 08.2022
Glass Purchasing Specialist
Rogue Valley Door
01.2020 - 01.2021
IT Support Specialist
Rogue Valley Door
01.2017 - 01.2020
Unit Supply Specialist
US Army Oregon National Guard
06.2014 - 10.2022
Bachelor of Science - Information Technology
Western Governors University
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