Chris Davis
Fort Collins,CO
Summary
Seasoned & versatile IT Professional with strong problem-solving skills & history of adapting to diverse challenges. Extensive experience developing and implementing technical solutions & adept in identifying and resolving complex technical problems. Detail-oriented individual with strong desire & swift capacity to learn and apply new skills. Committed to making meaningful contributions and advancing organizational objectives and growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
IT Specialist (Network)
National Eye Institute, National Institute Of Health
03.2011 - Current
- Designed, developed, & implemented a Juniper switch refresh rollout to replace end-of-life 3Com switches, which included 8 EX4200s in 3 switch stacks.
- Deployed, maintained, & supported a MLAG Pair of Arista 100G switches to provide high availability for a specialized high speed storage solution.
- Took over management, administration, maintenance, & troubleshooting of NEI's Centralized Firewall rule maintenance, which is comprised of a HA pair of Cisco ASA Firewalls.
- Designed, developed, & implemented Cisco Nexus 5500/9300 & Cisco Catalyst 9300 switches across NEI's 3 Data Centers (Mellanox switches)
- PrinterLogic acquisition and deployment
- Monitoring - Solarwinds, OpManager, Foglight, & Scrutinizer
- Migration of DHCP to Infoblox, along with DHCP & DNS administration on Infoblox
- IPv6 Dual Stack implementation
- Participated in GAPS, FoW. OAM Awards Nomination Committee
- ServiceNow...
- Process improvements (SVLAN...)
- Participation in Working Groups (IPv6, Common Configuration, ...)
- Group Policy - CIS implementation
Senior Computer Systems Analyst
Digicon Corporation - National Eye Institute (NEI)
11.2005 - 03.2011
- Provided Network and Systems Administration, as well as escalation support for team members, in a Microsoft Windows 2000/2003/2008/R2 Server environment mixed with NetApp Storage Appliances.
- Managed all aspects from design and installation to maintenance and support for various enterprise software and hardware including File (CIFS, NFS, ISCSI) and Print services, AD, DHCP, SQL, Dell & IBM Servers, NetApp Filers, DataDomain Appliances, and Cisco Catalyst Switches.
- Researched, tested, and recommended new software and hardware to add efficiency to existing systems & processes.
- Communicated complex computer information into easy-to-understand terminology for non-technical individuals.
- Took over as lead Network Administrator for the NEI Network Infrastructure, consisting primarily of Cisco Catalyst switches.
- Analyzed switch configurations, identified configuration improvements to enhance security and operation, developed and documented updated configurations, and then implemented and validated them along with conducting IOS upgrades.
- Evaluated Virtualization technologies, proposed and formulated a plan for virtualizing servers to better utilize existing equipment, and recommended and influenced the purchase of VMware vSphere to address server consolidation, improve DR, cut costs and energy resources, and minimize administration overhead and downtime.
- Created VBScript & Powershell scripts to automate administrative tasks and server maintenance, e.g. back up the registry, collect system information, and manage services and group membership.
- Planned, documented, and performed Data Migrations of four Windows File Servers to NetApp Storage Appliances along with a team of 2 colleagues using Secure Copy.
- Technical lead for testing, configuring, managing and deploying Pointsec Encryption software within NEI.
- Administered, supported, and maintained NEI's AD Group Policy, which included the implementation of the new FDCC government mandate.
- Planned, Tested and Deployed McAfee E-Policy Orchestrator to centrally manage McAfee Antivirus installations across NEI to improve visibility and administration.
Desktop Support Engineer
Navigant Consulting
05.2004 - 11.2005
- Installed, configured, & supported a Windows 2000/XP client and 2000/2003 Server environment with 300+ users in DC plus remote offices in Baltimore, Atlanta, and Vienna, as well as virtual users working from client sites/home offices
- Performed AD/DHCP/SQL/File & Print administration, Server break/fix, and managed local and remote backups
- Acquired lead administration and support position for the Baltimore office and three Atlanta offices
- Managed & monitored backups for the DC, Baltimore, Vienna, and Atlanta offices using Backup Exec
- Attained Dell Portable and Dimension Desktop Warranty Parts Direct Certifications and performed almost all computer hardware repairs in our region
- Created an automated MS Office 2003 package, including updates to improve and streamline the upgrade process from Office 2000 to 2003, and single handedly led and executed a project to create and test an automated Sprint Remote Access software package that installed the software while also removing the older Sprint IPass Dialer application
- Designed a process for a group of users to obtain, install, receive update notifications, and update a Healthcare application, which required frequent essential upgrades, without the need for IT support, and documented the procedure in a Windows help file for distribution
PC/LAN Engineer III
Wells Fargo
03.2003 - 01.2004
- Responsible for supporting Windows NT/2000/XP & Unix user environment with around 300 users on site and additional users in remote offices on the east coast
- Played a major role in an XP Rollout Project for around 1200 PCs
- Built an Altiris Deployment Server and effectively used it to automate imaging, script execution, and software installations as part of a major project to upgrade from Windows NT to Windows XP
- Repackaged software applications using InstallShield AdminStudio 5 and Wininstall 7.5 to take advantage of MSI technology and automate software installations
- Wrote scripts using WinBatch to automate various processes and save time, such as changing the NIC speed on XP PCs to 100Mbs/Full Duplex
- Led the Desktop Recovery portion of a DR Test to rebuild NT & XP machines and test critical software applications on them
- Configured and verified security settings according to a Wells Fargo Standard Security Checklist on two Windows 2000 servers that required security checklists to be submitted
- Designed backup procedures and performed regular backups for the Desktop Team’s two Windows 2000 servers
Network Administrator
Network Building & Consulting LLC/Network Towers LLC
02.2001 - 11.2002
- Managed LAN/WAN installation, configuration, support, maintenance, & security for a telecommunications company consisting of 150-200 employees located in multiple offices around the country as well as individually out in the field
- Assisted in network design and restructure
- Accountable for 95% of the desktop and phone support (hardware/software/network/printing) for all local and remote users
- Built, installed, tested, configured, and deployed three Compaq Proliant servers & one Dell PowerEdge server providing DNS, WINS, DHCP, SQL 2000, IIS 5, Active Directory, and Exchange 2000 services as part of updating and restructuring the company network
- Composed, managed, carried out, and completed a project in three days to bring in and manage NBC’s existing web site and e-mail services internally for the first time
- Built, installed, configured, and tested a peer to peer network in a remote office and later managed and facilitated joining it across a WAN to the corporate network
- Proposed, recommended purchasing, and deployed remote management software to remotely manage users in each office and out in the field in order to increase IT training, support, and management efficiency
- Conducted and completed the full system recovery of two servers: 1) Primary Domain Controller (DNS, DHCP, WINS, SQL) & 2) Web Server
- Installed and administered Windows 2000 Servers, Active Directory, Exchange 2000 Server, DNS, DHCP, WINS, & IIS; Managed a Novell 4.11 File and Print Server as well as all user and group accounts; Performed backups of all servers; Tested applications; Managed inventory and software; Deployed and upgraded software, such as Office XP; Created network documentation and procedures
Computer Operator/Technician
Tek Systems, Inc. - Gap Inc. (client)
04.2000 - 02.2001
- Insured daily operations of a remote distribution facility through providing desktop and phone support for all hardware, software, networking, and printing issues
- Managed user accounts and installed printers, PCs, and networking equipment
- Efficiently troubleshot PC and Network issues, both software and hardware based
- Set up and configured PCs, Printers, HP Dumb Terminals, and other network equipment
- Responsible for installing software, both locally and over the network
- Administered and troubleshot the MPE (HP3000) Operating System; managed users and print jobs
- Troubleshot Novell user accounts and printers, as well as assisted with backups
- Competently supported Unix (HP9000) users and managed Unix user accounts
Education
Friends World Program – Long Island University
Skills
- Application installations & support
- System design, administration, and deployment
- Network administration, monitoring, & troubleshooting
- Effective interpersonal & written communication
- IT service management
- Troubleshooting and Diagnostics
- Virtualization technologies
- Information security
- Project implementation
- System upgrades
- Technical documentation
- Disaster recovery
- Customer support
- Server, Firewall, Storage, & Network device management
- Windows, Linux, IPv4, IPv6, Powershell, VBScript
Certification
- CompTIA A+ - Computing Technology Industry Association (1999)
- CompTIA Network+ - Computing Technology Industry Association (2000)
- Microsoft Certified Professional, Microsoft (2000)
- Microsoft Certified Systems Engineer, Microsoft (2000/2006/2007)
- Cisco Certified Network Associate, Cisco (2008-2024)
- Cisco Certified Network Professional, Cisco (2011-2024)
- IT Infrastructure Library (ITIL) Foundation Certification
- ServiceNow Certified System Administrator – ServiceNow (2024)
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
IT Specialist (Network)
National Eye Institute, National Institute Of Health
03.2011 - Current
Senior Computer Systems Analyst
Digicon Corporation - National Eye Institute (NEI)
11.2005 - 03.2011
Desktop Support Engineer
Navigant Consulting
05.2004 - 11.2005
PC/LAN Engineer III
Wells Fargo
03.2003 - 01.2004
Network Administrator
Network Building & Consulting LLC/Network Towers LLC
02.2001 - 11.2002
Computer Operator/Technician
Tek Systems, Inc. - Gap Inc. (client)
04.2000 - 02.2001
- CompTIA A+ - Computing Technology Industry Association (1999)
- CompTIA Network+ - Computing Technology Industry Association (2000)
- Microsoft Certified Professional, Microsoft (2000)
- Microsoft Certified Systems Engineer, Microsoft (2000/2006/2007)
- Cisco Certified Network Associate, Cisco (2008-2024)
- Cisco Certified Network Professional, Cisco (2011-2024)
- IT Infrastructure Library (ITIL) Foundation Certification
- ServiceNow Certified System Administrator – ServiceNow (2024)
Friends World Program – Long Island University
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