Chris Garceau
Manager
Davenport,FL
Summary
Professional with 20 years of experience in relationship building and operational management. Proven ability to lead teams in fast-paced environments, achieving high-priority goals through effective collaboration. Track record of enhancing customer service and ensuring efficient task completion. Expertise in communication, problem-solving, and adaptability, contributing to exceptional guest experiences.
Overview
14
14
years of professional experience
Work History
Facilities Manager
Bags Inc.
Orlando
09.2023 - 04.2025
- Analyzed accounting records and financial reports for accuracy and compliance with standards.
- Identified staffing needs, hired, trained, and developed team members to deliver exceptional customer service.
- Supervised employee performance to ensure completion of duties at the highest standard.
- Monitored facility maintenance and recommended improvements to enhance aesthetics.
General Manager, Airport Operations
Menzies Aviation
Melbourne
01.2018 - 01.2022
- Oversaw all aspects of airport operations, including ticket counter and customer experience management.
- Conducted audits on passenger gate activities, baggage handling, cargo handling, aircraft loading/unloading, and fueling.
- Communicated operational efficiency importance to enhance growth with Airport Authority and airline partners.
- Guided team training initiatives to ensure effective communication and problem resolution skills.
- Performed risk assessments to identify necessary changes and implemented additional training as needed.
- Ensured adherence to policies by serving as primary contact for operational issue communication.
- Scheduled staff to optimize performance and maintain on-time reliability across operations.
- Monitored quality control measures to improve daily operational effectiveness.
Manager of Airport Operations
Silver Airways LLC
Fort Lauderdale
02.2013 - 12.2017
- Advocated for operational efficiency to drive business growth in customer service and transaction experiences.
- Provided leadership guidance to develop team communication skills and resolve customer issues.
- Ensured quality control of daily operations through risk assessments, necessary training, and effectiveness monitoring.
- Communicated daily operational performance and statistics to department heads using monitoring tools.
- Served as primary contact for reporting operational performance to management and airline partners.
- Monitored aircraft movements to coordinate with dispatch and minimize delays during operations.
- Scheduled and trained employees to uphold maximum operational performance, reliability, and safety standards.
- Oversaw operations across nine locations, ensuring compliance with policies and execution of tasks.
Manager United Express Operations
Silver Airways LLC
Sterling
10.2011 - 02.2013
- Audited policies and procedures, delivering daily and weekly performance information to United Airlines.
- Cultivated cross-departmental relationships to enhance organizational readiness for industry changes.
- Served as primary contact to communicate operational performance and effectiveness to management and airline partners.
- Ensured compliance with financial controls across twelve stations, monitoring adherence to United's policies.
Education
Associate’s degree - accounting
Washington State Community College
Marietta, OH06-2002
High school diploma -
Marietta High School
Marietta, OHSkills
- Management and leadership
- Regulatory compliance
- Airport operations
- Training and development
- Office administration
- Client relations
- Attention to detail
- Team building
- Work scheduling
- Safety and security
- Payroll management
- Budgeting and forecasting
- Customer service excellence
- Microsoft Office proficiency
- Employee briefings and updates
- Risk management strategies
Timeline
Facilities Manager
Bags Inc.
09.2023 - 04.2025
General Manager, Airport Operations
Menzies Aviation
01.2018 - 01.2022
Manager of Airport Operations
Silver Airways LLC
02.2013 - 12.2017
Manager United Express Operations
Silver Airways LLC
10.2011 - 02.2013
Associate’s degree - accounting
Washington State Community College
High school diploma -
Marietta High School