Chris Garcia
ALBUQUERQUE,NM
Summary
Proven track record of enhancing customer satisfaction and streamlining delivery processes as a Rural Mail Carrier at USPS, leveraging critical thinking and route planning skills. Successfully managed a food truck business, demonstrating exceptional dependability and problem-solving abilities. Achieved significant efficiency improvements in warehouse operations, underscoring a commitment to results through meticulous load balancing and customer relations.
Overview
23
23
years of professional experience
Work History
Rural Mail Carrier
Usps
01.2023 - 05.2024
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
Food Truck Owner
Self-employeed
05.2021 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Warehouse Forklift Operator, Customer Service
Sysco Foods
07.2001 - 05.2021
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
- Kept up-to-date on company policies and procedures relating to forklift operations through continuous training sessions and self-directed learning.
- Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Education
No Degree - General Studies
West Mesa High School
Albuquerque, NM05.1999
Skills
- Dependability
- Load Balancing
- Prioritization
- Observation
- Route Planning
- Scheduling flexibility
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
Timeline
Rural Mail Carrier
Usps
01.2023 - 05.2024
Food Truck Owner
Self-employeed
05.2021 - 04.2024
Warehouse Forklift Operator, Customer Service
Sysco Foods
07.2001 - 05.2021
No Degree - General Studies
West Mesa High School
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