Microsoft Apps, Sales force and Medallia
Chris Garcia
Sales/Management
Corona,CA
Summary
Dynamic leader with a proven track record at T-Mobile, adept in business development and strategic selling. Excelled in building relationships and mentoring teams, achieving Winner Circle Manager status by landing in the top 20%. Skilled in merchandising operations and fostering team growth, consistently driving revenue and operational efficiency.
Overview
19
19
years of professional experience
Work History
Retail Associate Manager
T-Mobile
10.2022 - 09.2024
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Assisted with recruiting, hiring, certification and motivating retail team to maintain optimal staffing levels.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Delivered PowerPoint Quarterly and Annual Business reviews.
- Managed inventory, receiving, and transfers to maintain operational efficiency.
- Oversaw cash handling, deposits, and store operations as a key holder.
- Conducted front office observations and ensured adherence to company policies.
- Monthly “One on One” peer and team coaching sync ups
- Recording and connecting mid month Reviews with multiple corporate locations
- Recognized as a Winner Circle Manager 2024 (Top 20% performance within the company).
Lead Mobile Expert
T-Mobile
12.2010 - 10.2022
- Consistently achieved top sales performance in high-volume environments.
- Managed store openings, closings, and daily operations as a key holder
- Handled cash, deposits, and financial transactions with accuracy.
- Provided exceptional customer service and technical support.
- Awarded Winners Circle ME 2023 (Top 20% performance within the company).
Retail Sales Associate
AT&T
07.2007 - 02.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Trained and developed associates to enhance sales performance.
- Managed cash handling, deposits, and store operations as a key holder.
- Provided excellent customer service and assisted in data entry
- Key holder
Assistant Manager
Precision Time
01.2006 - 04.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Some College - Communications
Golden West College
Huntington Beach, CAHigh School Diploma -
Creekside Highschool
Irvine, CA05.2025
Skills
Merchandising operations
Business Development
Marketing strategy
Process and procedure development
Developing brand messaging
Merchandising
Strategic selling
Employee scheduling
Recruitment
Staff training/development
Employee reviews
Scheduling
Coaching and mentoring
Client account management
Relationship building
Delegation
Effective leader
Software
Timeline
Retail Associate Manager
T-Mobile
10.2022 - 09.2024
Lead Mobile Expert
T-Mobile
12.2010 - 10.2022
Retail Sales Associate
AT&T
07.2007 - 02.2010
Assistant Manager
Precision Time
01.2006 - 04.2007
Some College - Communications
Golden West College
High School Diploma -
Creekside Highschool