Chris Garcia
Los Angeles
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald’s
05.2023 - Current
- Manage a team of employees to exceed customer service standards and foster a positive work environment.
- Manage inventory to reduce cost waste and maintain excellent stock levels.
- Balance registers and documentation for restaurant daily activity.
- Ensure smooth flow in front counter, drive thru, kitchen to achieve a minimum of 98 percent customer satisfaction.
- Handle guest issues to ensure a 100 percent satisfaction rate
- Lead restaurant operations managing 40 crew members and 5 managers.
Crew Trainer
McDonald’s
06.2019 - 05.2023
- Trained new crew hires on proper procedure, safety protocol, and target goals.
- Assisted store manager in meeting goal targets for drive thru and front counter.
- Assisted store manager that the restaurant is in compliance with safety standards set by EcoSure.
Education
Bachelor’s Degree - Political Science: Public Administration
California State University
Los Angeles, CA12.2022
Associate’s Degree - Political Science
Pasadena City College
Pasadena, CA06.2022
Skills
- Leadership & Management
- Bilingual Communication (Fluent in Spanish & English)
- Analytical & Decision-Making
- Organizational Skills
- Accurate money handling
- Customer service focus
- Team development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
McDonald’s
05.2023 - Current
Crew Trainer
McDonald’s
06.2019 - 05.2023
Associate’s Degree - Political Science
Pasadena City College
Bachelor’s Degree - Political Science: Public Administration
California State University