Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Garmendia

Pocatello,ID

Summary

Excelling in client relationship management and strategic planning. Recognized for enhancing customer satisfaction through exceptional service and effective problem resolution. Dependable and detail-oriented, I streamline processes to optimize efficiency and drive business success.

Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.

Knowledgeable residential remodeler with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Owner/Operator

Chris Garmendia Construction
11.2019 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Account Manager

Night Owl Janitorial
03.2012 - 11.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Service Technician/Safety Training Coordinator

TruGreen Lawn Care
03.2005 - 11.2011
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.

Education

High School Diploma -

Highland High School
Pocatello, ID
06-1996

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Operations oversight
  • Strategic planning
  • Client relationship management
  • Pricing strategy development
  • Preventative maintenance
  • Customer service
  • Dependable and reliable
  • Attention to detail
  • General development and manufacture

Timeline

Owner/Operator

Chris Garmendia Construction
11.2019 - Current

Account Manager

Night Owl Janitorial
03.2012 - 11.2019

Service Technician/Safety Training Coordinator

TruGreen Lawn Care
03.2005 - 11.2011

High School Diploma -

Highland High School

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Chris Garmendia