Summary
Overview
Work History
Education
Skills
Timeline
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CHRIS GASPAR

CHRIS GASPAR

EULESS,TX

Summary

Driven by a results-focused approach, I significantly enhanced customer satisfaction at American Airlines through expert issue resolution and effective customer relationship management. My tenure at Johnny B Haircare and Urban Culture Barbers showcases my adeptness in digital marketing and team collaboration, culminating in increased brand exposure and a cohesive, high-performing work environment.

Overview

12
12
years of professional experience

Work History

Customer Service Executive

American Airlines
01.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Accomplished multiple tasks within established timeframes.

Educator/Marketing Associate

Johnny B Haircare
06.2014 - Current
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
  • Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.

Barbershop Manager

Urban Culture Barbers
05.2012 - Current
  • Fostered a positive work atmosphere by promoting open communication amongst staff members leading to increased collaboration.
  • Enforced health and safety protocols to ensure compliance with industry regulations and maintain an accident-free workplace.
  • Coordinated workshops and training sessions for professional development of staff members.
  • Trained staff on proper barbering techniques, resulting in consistent service quality across all employees.

Education

Associate of Arts - Marketing Management And Research

University of Arizona
Tucson, AZ
12.2023

Associate of Arts - Business Management

Pima Community College
Tucson, AZ
05.2014

High School Diploma -

Santa Rita High School
Tucson, AZ
05.2009

Skills

  • Team Collaboration
  • Customer Relationship Management
  • Time Management
  • Digital Marketing
  • Campaign Management
  • Customer relations understanding

Timeline

Customer Service Executive

American Airlines
01.2023 - Current

Educator/Marketing Associate

Johnny B Haircare
06.2014 - Current

Barbershop Manager

Urban Culture Barbers
05.2012 - Current

Associate of Arts - Marketing Management And Research

University of Arizona

Associate of Arts - Business Management

Pima Community College

High School Diploma -

Santa Rita High School

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CHRIS GASPAR