Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRIS GATUS

Fulshear

Summary

Professional sales leader with proven success in driving revenue growth and expanding market reach. Strong focus on team collaboration, adaptability, and strategic planning to meet and exceed targets. Skilled in lead generation, client relationship management, sales forecasting, and overcoming objections. Reliable and results-driven, ready to contribute to organizational goals.

Overview

14
14
years of professional experience

Work History

Outbound Sales Manager

ZenBusiness
05.2024 - Current
  • Led and built out a new outbound prospecting team from the ground up, establishing processes, training programs, and performance metrics.
  • Piloted the prospecting team, consistently exceeding all goals and expectations each month, resulting in just over one million dollars in revenue.
  • Transitioned to the Outbound Onboarding Manager role to double the size of the current onboarding department.
  • Lead a team of 15 outbound sales representatives to exceed monthly targets by an average of 110% of the goal, consistently achieving top performance within the organization.
  • Developed and implemented a new sales training program focused on consultative selling techniques that led to a 29% increase in average order value.
  • Monitored sales performance metrics, identified areas for improvement, and implemented targeted strategies to enhance team productivity, leading to monthly improvements.
  • Created a transparent and feedback-rich environment where team members felt empowered to share ideas, voice concerns, and contribute to team success.

Outbound Sales Representative

ZenBusiness
01.2024 - 05.2024
  • Finished Tier 1 every month on the phones
  • Strived to lift those around me by sharing best practices as well as encouragement
  • Focused on connecting with our customers and being a trusted guide
  • Specialized in need/problem discovery and presented the solutions to those problems
  • Served as a business consultant to new entrepreneurs, through business formation, tax planning, and ensuring full compliance with state and IRS laws and regulations across various business entity types

Sales Trainer

LegalZoom.com, Inc
03.2022 - 10.2023
  • Maintained accurate records of all training activities, including attendance, surveys, evaluations, and certifications
  • Created and delivered engaging presentations that encouraged collaboration and knowledge sharing among teams
  • Developed a comprehensive set of sales scripts that reduced training time and ramp period by 20%
  • Trained new hires in person and virtually in the United States and the Philippines
  • Cross-trained more than 200 employees, including new hires and veteran sales agents, external agents, and members of leadership
  • Designed training materials, including agendas, tip sheets, presentations, call reviews, and hands-on exercises for new hire and internal transfer specialists
  • Maintained a 90% graduation rate for sales specialists

Sales Coach

LegalZoom.com, Inc
01.2014 - 01.2022
  • Facilitated team meetings, training/coaching sessions to identify opportunities for improvement in sales processes.
  • Developed and implemented sales training programs to increase revenue growth and customer retention.
  • Created best practices documents outlining key steps in the sales process, along with recommended solutions or approaches.
  • Worked collaboratively with cross-functional teams to develop strategies that drive successful outcomes as well as improve processes.
  • Monitored individual performance against established targets while providing feedback as needed.
  • Guided new employees on how to use CRM systems effectively.
  • Analyzed data from various sources such as KPIs, call monitoring, Salesforce, and Tableau to inform strategy decisions.

Sales Associate

LegalZoom.com, Inc
01.2012 - 01.2014
  • Surpassed every monthly goal as an inbound/outbound sales specialist for revenue, TNPS, as well as Quality Assurance
  • Maintained an average of 168% revenue goal attainment
  • Specialized in need discovery and package customization
  • Served as a business consultant to new entrepreneurs, through business formation, tax planning, and ensuring full compliance with state and IRS laws and regulations across various business entity types

Education

Master of Science (M.S.) -

Texas Tech University
Lubbock, Texas
05.2008

Skills

  • Leadership and Management
  • Sales training facilitation
  • Data-driven decision making
  • Workflow optimization
  • Employee performance evaluation
  • Sales Methodology
  • Objection handling
  • Employee training facilitation
  • Customer Service and Assistance
  • Sales Team Development
  • Online Training
  • Proficient in Microsoft Office Suite
  • Google Workspace proficiency
  • Salesforce proficiency
  • Tableau
  • ADP/Rippling

Timeline

Outbound Sales Manager

ZenBusiness
05.2024 - Current

Outbound Sales Representative

ZenBusiness
01.2024 - 05.2024

Sales Trainer

LegalZoom.com, Inc
03.2022 - 10.2023

Sales Coach

LegalZoom.com, Inc
01.2014 - 01.2022

Sales Associate

LegalZoom.com, Inc
01.2012 - 01.2014

Master of Science (M.S.) -

Texas Tech University

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