Chris G. Elmendorf

Lead Solutions Consulting team responsible for:

• Supporting sales team in pursuing new revenue opportunities by providing in-depth technical knowledge of mortgage solution platforms combined with strong mortgage banking business acumen to address potential client business problems
• Support account management team with assessing current client set up and make recommendations to optimize current configurations and workflow
• Document scope of new client implementations and partner with Client Delivery to manage client expectations from contract to platform adoption
• Administer project intake ensuring available consulting capacity is focused on the highest priorities
• Manage intake of client demand for system enhancements, document business requirements and work with Product Management to prioritize

Lead Product Analysis team responsible for:

• Manage intake of change requests from the business and facilitate prioritization and development of product roadmap
• Document business requirements and work with development teams to translate to technical specifications
• Engage with Product Design team to optimize and document the target state user experience to maximize user adoption, usability, and efficiency
• Work side-by-side with development team to ensure on-time delivery of change requests with the highest possible quality
• Support the line of business with development of test plans, test scripts and execution of User Acceptance Testing
• Support development of organizational readiness material including training, policy & procedure, communication, and production support

• Managed Client Delivery and Configuration Management teams responsible for integration of mortgage lender clients with third party service providers
• Monitored capacity and work prioritization to ensure timely delivery for clients while minimizing human resource expense
• Responsible for financial performance of contracted work and contribution to professional services revenue
• Coordinated communication with clients to ensure awareness of all changes implemented to lower level and production environments
• Tracked multiple releases across extended time periods coordinating user acceptance testing efforts with lender and service provider clients
• Monitored internal strategic initiatives to understand impacts to client implementations so that testing and communication are properly managed
• Partnered with Account Management team to satisfy client needs for consulting, reporting and information sharing routines
• Member of the leadership team responsible for strategic planning and performance

• Mortgage Operations product owner for Online Banking access to real-time loan status, conditions, document upload, secure messaging, and electronic delivery of loan documents with eSignature capabilities (Home Loan Navigator)

Previously - Mortgage Operations business owner for core Bank of America fulfillment systems including (LOS, Reporting, Workflow, Imaging, and Telephony)

• Leader of SMEs responsible for supporting these systems and initiative execution
• Develop business requirements to facilitate technical design and solution
• Ensure technical solution is reflective of target process
• Support development of system documentation, job aids and procedures
• Timely and accurate administration system configuration changes
• Testing of technology initiatives to ensure delivery of zero defect product
• Major accomplishments include:
• Redesign of centralized fulfillment functions including Task Management
• Centralized underwriting capabilities with signature authority enforcement
• Integration with RealEC to support National Title Program

• Managed client implementation projects through the development life cycle including initial client contact, proposal generation, requirement definition, design, implementation, user acceptance and maintenance
• Track multiple releases across extended time periods and manage project deliverables to time and budget
• Interact with all areas of engineering staff (development, QA/testing, customer support, production) as well as sales and product management

Major achievements include:

• Scoped, gathered and prepared detailed business requirements for retail mortgage and home equity origination web sites for a regional bank
• Implemented and supported retail and wholesale mortgage origination web sites
• Managed successful migration of company data to a new platform, ensuring seamless integration and minimal disruption.

Lead implementation team with the following objectives relating to laptop mortgage origination application:

• Documented business requirements in support of business initiatives
• Oversaw development/QA process and setting of priorities
• Provided 2nd level support to help desk and field support groups

Major achievements include:

• Implementation of a client server environment to board mortgage applications from a laptop-based origination application to a legacy mainframe host system
• Conversion to industry integration standard (MISMO) for loan boarding process

• Liaison between technology group and system users for legacy mortgage origination system
• Overall responsibility for system related projects including business requirements, workflow design, test scripts and coordination of user acceptance testing
• Developed system user documentation, procedures, training materials
• Managed communication process for all operational and system publications
• Major accomplishments include:
• Integration of General Ledger interface with wholesale loan origination system
• Complete re-engineering of the wholesale loan origination system workflow
• Implementation of Task Tracking system (Conditions Management)