Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRIS GELWIX

Fuquay-Varina

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Delivery Support LeadProduct Manager - Software Development LeadSoftware Developer

Work Type

Full TimeContract Work

Location Preference

RemoteHybrid
Location: Raleigh, NC
Open to relocation: No

Salary Range

$185000/yr - $285000/yr

Important To Me

Work-life balanceCareer advancementPersonal development programsWork from home optionPaid time off401k match

Summary

Professional support leader with experience and readiness for this role. Known for strong team collaboration and adaptability to changing needs. Skilled in problem-solving, communication, and managing support operations. Reliable and results-driven, ensuring optimal team performance and customer satisfaction.

Overview

17
17
years of professional experience
2
2
Certification

Work History

Delivery Support Lead

BigBear.AI
US
06.2025 - Current
  • Provide strategic direction and oversight to DevOps and QA department heads, fostering collaboration and alignment between technical teams to optimize delivery processes and integrate AI-assisted development practices.
  • Develop and integrate Playwright automated testing repository, employing AI-assisted tools to streamline test creation and ensure adherence to coding standards.
  • Design a comprehensive UAT regression testing matrix that utilized AI-driven workflows for efficient test gap identification and automated test case generation, ensuring thorough validation of software releases.
  • Implement CCB deployment checklist to support standardized release processes and ensure compliance with organizational governance through AI-assisted validation.
  • Partner with technical writers and training video creators to develop comprehensive documentation and training materials.
  • Serve as the primary technical liaison with clients post-deployment, advising on QA strategies and building long-term strategic partnerships to improve software quality and delivery efficiency.
  • Lead troubleshooting efforts employing AI-assisted debugging and analysis tools to support rapid root cause identification and resolution coordination.
  • Provide ongoing technical guidance and support to clients, including best practices for leveraging AI tools in testing and development workflows, ensuring optimal software utilization and expert-level problem resolution.

Product Manager - Software Development Lead

BigBear.AI
US
06.2020 - 06.2025
  • Directed a cross-functional team of over 25 members, overseeing three simultaneous projects to deliver high-quality solutions for the AST SIPR application employed by the Department of Defense.
  • Engaged with Department of Defense liaisons and subject matter experts to clarify system requirements, prioritize tasks, and deliver tailored solutions meeting specific operational needs for three concurrent projects.
  • Directed agile development teams through performance-driven methodologies, prioritizing tasks with JIRA PM software to meet project milestones and enhance delivery times across three concurrent projects for the Department of Defense.
  • Established cross-functional collaboration among developers to define project specifications, resulting in the successful launch of three critical features based on direct user feedback from system liaisons within set deadlines.
  • Coordinated cross-functional teams among Quality Assurance, User Experience, and Development to enhance project alignment; triaged over 150 tasks monthly while mitigating risks that could impact delivery timelines of critical features.
  • Led bi-weekly sprint review meetings with Department of Defense participants, gathering actionable feedback that initiated essential feature updates; refined team productivity metrics by utilizing efficient processes derived from collaborative discussions.
  • Facilitated sprint retrospectives to extract valuable insights; implemented strategies that increased inter-departmental communication and upgraded overall code quality, resulting in a 20% increase in sprint velocity.
  • Championed mentorship initiatives that cultivated professional growth opportunities for development staff; achieved consistent morale improvements reflected in a stellar 100% developer retention rate across three years.
  • Executed comprehensive annual employee evaluations for 7 developers, providing actionable feedback that improved team performance metrics by harnessing individual strengths aligned with organizational objectives.
  • Spearheaded the migration of the legacy AST SIPR system to a modern framework, utilizing Angular front-end and .NET 8 back-end technologies; streamlined processes resulted in modernized functionality across five critical modules.

Software Developer

ProModel Inc
US
04.2014 - 06.2020
  • Created and maintained existing applications within the DOD system, ensuring seamless functionality while delivering four new applications that met user specifications as a proficient full-stack developer.
  • Developed user-friendly graphical interfaces employing C#, .NET Core, and Silverlight/Telerik controls; enhanced usability for over 500 users within the DOD system by streamlining navigation across applications.
  • Facilitated daily stand-ups and sprint reviews, engaging a cross-functional development team of 10 to ensure alignment on project goals; maintained focus on delivering high-quality applications within established timelines.

Senior .NET Programmer/Team Lead

Michigan First Credit Union
US
05.2013 - 04.2014
  • Spearheaded the core system conversion project through effective management of tasks among 10 contractors and internal employees; gathered critical specifications that enhanced functionality across three major business units during development.
  • Led daily stand-ups and status meetings with development staff, participated in candidate interviews and completed employee assessments.
  • Collaborated with development staff to establish a development environment and policies and procedures for future projects implementing Scrum agile practices.

IT Programmer/Analyst

DTE Energy Trading, Inc.
US
05.2009 - 05.2013
  • Designed and implemented advanced web-oriented systems, focusing on backend process optimization using C#.
  • Analyzed and rectified technical problems in legacy applications, optimizing workflows to facilitate faster response times and elevate inter-departmental service delivery.
  • Identified and addressed critical software issues to enhance system performance through thorough code debugging and effective refactoring techniques.
  • Executed code migrations to designated environments throughout the development cycle.

Education

Bachelor of Science (B.S.) - Accounting and Business Administration

University of Kansas
Lawrence, KS, US
12-1998

Skills

  • Project execution
  • Collaborative leadership
  • Proficient in agile practices
  • Effective roadmap planning
  • C# software development
  • Python coding expertise
  • NET application design
  • Experienced with NestJS development
  • Proficient in React library
  • Continuous integration expertise with GitHub Actions
  • Docker containerization
  • RESTful API creation
  • Database management using SQL
  • Amazon Web Services expertise
  • Proficient in Playwright for automated testing
  • AI-driven solutions

Certification

  • Scrum Master Certified, August 2025
  • AWS Certified Cloud Practitioner, August 2024

Timeline

Delivery Support Lead

BigBear.AI
06.2025 - Current

Product Manager - Software Development Lead

BigBear.AI
06.2020 - 06.2025

Software Developer

ProModel Inc
04.2014 - 06.2020

Senior .NET Programmer/Team Lead

Michigan First Credit Union
05.2013 - 04.2014

IT Programmer/Analyst

DTE Energy Trading, Inc.
05.2009 - 05.2013

Bachelor of Science (B.S.) - Accounting and Business Administration

University of Kansas

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