Dynamic Sales Professional with a proven track record at Stinson Carpet One, excelling in customer relationship building and strategic planning. Leveraged CRM proficiency to enhance client satisfaction and drive repeat business, achieving sales quotas through effective objection handling and upselling techniques. Committed to fostering long-term client loyalty and optimizing sales processes.
Sales professional skilled in client acquisition and retention, consistently driving revenue growth and surpassing sales goals. Known for building strong relationships and adapting to evolving market conditions. Collaborative team player focused on delivering results and supporting colleagues to achieve collective objectives.
Overview
16
16
years of professional experience
Work History
Sales Professional
Stinson Carpet One/FS Florida LLC
05.2015 - 04.2025
Built strong relationships with customers through personalized service in all phases of flooring selection.
Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
John Stinson, Store Manager noted on my excellent ($900 bonus) 2025 company Merit Review that I had a gift for building a rapport with customers in the showroom and ensuring a flooring selection and installation details that fit their needs and made them happy.
Served customers with knowledgeable, friendly support at every stage of shopping and, purchasing.
Informed customers of promotions to increase sales productivity and volume.
Built relationships with customers by after installation completions communication and mailing professional Thank You cards and warranty documents to ensure satisfaction and promote long term business growth.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Recorded accurate and efficient records in RFMS and Teams customer database.
E-Commerce Supervisor/Manager
Goodwill Industries
11.2008 - 04.2014
Managed inventory control processes for seamless order fulfillment and customer satisfaction.
Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
Analyzed sales trends, identifying opportunities for growth and proactively addressing underperforming categories or products.
Helped find leading online retailers and platforms to connect with consumers.
Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
Enhanced user experience with intuitive site navigation, compelling product descriptions, and visually appealing design elements.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Boosted online sales by implementing targeted marketing campaigns and optimizing website content.
Monitored and analyzed website analytics to inform data-driven decisions for website enhancements.
Facilitated training for new team members on e-commerce best practices, ensuring knowledgeable and efficient team.
Streamlined order fulfillment processes, reducing delivery times and improving customer satisfaction.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Implemented systems and procedures to increase sales.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Compiled and analyzed data to determine approaches to improve sales and performance.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Associate of Arts - Marketing
SUNY At Delhi
Delhi, NY
Skills
Skilled in addressing client concerns
Sales expertise
Upselling and cross selling
Client engagement techniques
Customer relationship building
Point of sale operation
Lead tracking and management
Customer service
Skilled in finalizing sales agreements
Product and service knowledge
Strong verbal and non-verbal communication
Sales consultation
Customer relations
Negotiation tactics
Strategic planning
CRM proficiency
Client service
Performance improvement
Prospecting skills
Product merchandising
Lead prospecting
Closing talents
Records management
Price quote preparation
Inside and outside sales
Closing sales
Processing payments
Accomplishments
Implemented wholesale changes to all aspe cts of the business operations to take sales from $167,000 to over $1 million with the same staff. 20% + increase every year.
Completed extensive, formal training programs in safety, discrimination,management techniques, and Talent Keepers training programs.
Successfully responsible for maintaining inventory and security of sales items ranging up to $6,300.00 each.
Communicated by presentation in monthly Store Manager's meetings consisting of 50+ managers and executives.
Formally proposed the E-Books Department that was a separate division from the E-Commerce Department. This new department made $800,000 in its first year of operation.
Supervised team of 8 staff members.
Stinson Carpet One Sales Professional Accomplishments
Interests
Gym Workouts
I participate in low-impact exercises to strengthen core muscles
I participate in various sports activities for physical activity, camaraderie, and personal growth
Passionate about balancing physical health with mental and emotional wellness