Chris Gralnick
Prineville,OR
Summary
Dedicated professional known for delivering high-quality work in fast-paced environments, demonstrating meticulous attention to detail and a strong work ethic. Proven ability to tackle challenges with a positive, can-do attitude, consistently exceeding performance expectations. Core competencies include time management and problem-solving skills, contributing to team success and project efficiency. Aiming to leverage these strengths in a dynamic organization committed to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Service Worker
Taco Time NW
Prineville, Oregon
10.2024 - Current
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Received food orders from individuals and explained offerings.
- Refilled condiments, napkins and server workstations.
- Directed patrons to restrooms and other amenities within facility.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Performed opening and closing duties as assigned by management.
- Packaged and bagged cooked food and prepared items.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Properly stored all leftover food items after each shift.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Acquired new skills to support team and further accommodate customer needs.
- Utilized point-of-sale systems for taking orders from customers.
Tow Truck Driver
Road Runner Towing
Prineville, Oregon
06.2021 - Current
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained accurate records of all towing activities.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Repaired broken down vehicles on the side of the road when needed.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Performed vehicle inspections prior to towing.
Customer Service Representative
O'reillys Auto Pats
Prineville, Oregon
04.2024 - 08.2024
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Implemented innovative methods for streamlining the customer service process.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries via phone, email, and chat.
- Excelled in exceeding daily credit card application goals.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted available products and services to customers during service, account management and order calls.
- Completed day-to-day duties accurately and efficiently.
Tow Truck Driver
Abbas Towing
Terrebonne, Oregon
01.2024 - 04.2024
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Tow Truck Driver
Epic Towing
Redmond, Oregon
06.2016 - 10.2022
- Loaded heavy items onto flatbeds using cranes and pulleys safely and securely.
- Assisted customers in understanding how tow trucks work and what services are available.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Conducted regular maintenance checks including oil levels, brake fluid levels, air pressure levels in tires.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Followed regular schedule of pickups for individual customers and groups.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Maintained safe driving habits to protect property and general public on roadways.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Maintained accurate records of all towing activities.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Repaired broken down vehicles on the side of the road when needed.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Recorded expenses and maintained receipts.
- Assisted with the loading and unloading of vehicles onto tow truck.
- Obtained signatures needed to complete and process paperwork.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Detailer and Auto Mechanic
Auto Kings
Bend, Oregon
02.2013 - 06.2016
- Recognized by management for providing exceptional customer service.
- Conducted testing of software and systems to ensure quality and reliability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Troubleshot electrical systems to isolate faults in wiring harnesses or other components.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Reviewed work orders and discussed with supervisors.
- Cleaned and lubricated chassis components such as steering linkage assemblies and universal joints.
- Repaired or replaced worn belts, hoses, brakes, radiators, starters, and other components as needed.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake repairs, and engine tune-ups.
- Provided excellent customer service by addressing customer inquiries promptly and professionally.
- Conducted comprehensive safety inspections of vehicles prior to any repairs being made.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Kept detailed records of repairs, labor involved and parts used.
- Inventoried stock, placed orders and verified receipt to keep supplies ready.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Ensured that all tools were properly stored after use in order to maintain a safe working environment.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Inspected and tested vehicle systems to ensure proper operation.
- Welded, soldered and fabricated parts to complete skilled services.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored inventory levels of spare parts in the workshop stockroom to ensure adequate supply availability at all times.
- Planned work procedures using charts, technical manuals and experience.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Completed standard inspections to assess wear and damage to vehicles.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Repaired, replaced and adjusted brakes.
- Estimated costs of vehicle repair.
- Completed necessary paperwork for each job accurately and efficiently according to company policy.
- Filed records with state as part of performing vehicle safety inspections.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Utilized shop manuals for reference when diagnosing complex problems with engines or transmissions.
- Maintained certifications and completed training on systems and components.
- Diagnosed electrical issues using specialized diagnostic equipment.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Demonstrated a thorough understanding of various makes and models of cars through ongoing training courses.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Conducted test drives before and after repair services.
- Operated lift equipment safely in order to raise vehicles off the ground during inspection or repair activities.
- Monitored shop equipment to maintain safe working condition.
- Reviewed work orders to determine the nature of problems reported by customers before beginning repairs.
- Maintained accurate records of all service performed on customer vehicles.
Education
High School Diploma -
Windsor High School
Windsor, CA06-2003
Skills
- Quick learner
- Flexible schedule
- Fast-paced environment
- Cleaning and sanitation
- Basic math
- Inventory management
- Time management proficiency
- Equipment maintenance
- Positive attitude
- Working quickly
- Cash handling experience
- Cross-functional teamwork
- Route navigation
- Hydraulic systems
- Basic mechanical skills
- Load securing
- Tow truck maintenance
- Safe driving practices
- Hook and chain towing
- Equipment inspection
- Hydraulics
- Strong work ethic
- Activity logging
- Organization and planning
- Heavy lifting
- Customer service
- Emergency response readiness
- Stress tolerance
- Basic vehicle maintenance
Certification
- Tow license
Affiliations
- Rides Horses
- 4H/Rodeo father of 5
- Horse training
- Enjoys ranch work and competing in local horse events
- Building vehicles and mechanical work in spare time
- Fishing
- Camping
References
References available upon request.
Timeline
Food Service Worker
Taco Time NW
10.2024 - Current
Customer Service Representative
O'reillys Auto Pats
04.2024 - 08.2024
Tow Truck Driver
Abbas Towing
01.2024 - 04.2024
Tow Truck Driver
Road Runner Towing
06.2021 - Current
Tow Truck Driver
Epic Towing
06.2016 - 10.2022
Detailer and Auto Mechanic
Auto Kings
02.2013 - 06.2016
- Tow license
High School Diploma -
Windsor High School
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