Chris GRANT
Raleigh,NC
Summary
Proficient DIstrict Manager with Multi-Unit experience dedicated to hiring high potential talent and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives by creating a healthy store culture. Born leader and analytical problem-solver with proven team building and management success. Passionate for nurturing learning and development amongst team members and management.
Overview
12
12
years of professional experience
Work History
Store Director in Training
Target
Raleigh, NC
03.2022 - Current
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
District Manager
Michaels Craft Store
Raleigh, NC
02.2015 - 03.2022
- Acting District Manager of 14 stores for a consecutive fourteen months
- Improved YTD sales district wide by 10% by introducing new inventory management behaviors.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Rotated merchandise and displays to feature new products and promotions.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Currently exceeding company sales plan by 22% YTD
Store Manager
OFFICEMAX
RALEIGH, NC
09.2013 - 01.2015
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Exceeded sales plan by 10% YOY
ASSISTANT MANAGER
CVS
RALEIGH, NC
06.2011 - 09.2013
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Increased customer satisfaction by 47% YOY
Store Manager
Circuit City
CARY, NC
10.2008 - 02.2009
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Bachelor of Arts - Music
SAINT AUGUSTINES UNIVERSITY
04.2011
HIGH SCHOOL DIPLOMA -
PIPER HIGH SCHOOL
05.2007
Skills
- Human Resources Oversight
- Department Oversight
- Verbal and Written Communication
- Decision Making
- Recruitment and Hiring
- Training Management
- Policy Development and Enforcement
- Administrative Management
- Customer Service Management
- Problem Anticipation and Resolution
- Sales Coaching
Timeline
Store Director in Training
Target
03.2022 - Current
District Manager
Michaels Craft Store
02.2015 - 03.2022
Store Manager
OFFICEMAX
09.2013 - 01.2015
ASSISTANT MANAGER
CVS
06.2011 - 09.2013
Store Manager
Circuit City
10.2008 - 02.2009
Bachelor of Arts - Music
SAINT AUGUSTINES UNIVERSITY
HIGH SCHOOL DIPLOMA -
PIPER HIGH SCHOOL