Summary
Overview
Work History
Education
Skills
Websites
References
Motorcycles
Timeline
Generic

Chris Greiner

Redwood City,CA

Summary

Systems engineer with 10 years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Versed in utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing. Provider of smooth, well-planned transition architecture.

Overview

17
17
years of professional experience

Work History

Systems Engineer

RingCentral
01.2018 - Current
  • Tier 3+ support for all RingCentral applications, coordinating with product teams to lead internal dogfooding process and gather user feedback.
  • Documented system configuration, mapping and processes.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Conducted end-user reviews for modified and new systems.
  • Collaborated with executive team to define business requirements and systems goals.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.

Senior Technical Support

Samsung SmartThings
01.2015 - 01.2018
  • Support mixed Mac/PC/Linux environment for 375 users across 5 U.S
  • Offices
  • Maintain secure corporate network environments with Cisco ASA and Palo Alto Networks firewalls
  • Designed and support mixed wireless network environments with WPA2 and AD/802.1x integration
  • Support Meraki MDM with Apple DEP integration
  • Atlassian Cloud Administration (Jira/Confluence)
  • Responsible for all user On/Off-boarding and training for supported products such as Google G-Suite, Slack, and Zoom Presence
  • Created BambooHR/AD/Okta SSO integration for better user account creation and SaaS access management
  • Designed conference rooms with Zoom Room A/V systems and Robin room tools that integrate with Google Calendar and SmartThings IoT platform for interactive user experience.

IT Manager

IDEO
01.2010 - 01.2015
  • Hire and train all new Helpdesk team members for our Palo Alto and SF offices, as well as new members of our global support team supporting 700+ users
  • Build and maintain vendor relationships for all office technologies such as computer hardware, room booking systems, printing, access control, and physical security
  • Design, implement and maintain LifeSize and Polycom videoconference systems for all Palo Alto and SF conference rooms and collaborative spaces
  • Manage and enforce global software policies, source appropriate vendors, and maintain the global software-licensing servers for 700+ users
  • Design $3 million annual technology budget
  • Lead initiatives for office-wide user training of new products, hardware/software, and processes with one-on-one instruction, group sessions, and on-line knowledge base curation
  • Designed the new physical Helpdesk area for our corporate headquarters in Palo Alto with special attention to intuitive traffic flow, ergonomic layout for Helpdesk team, and an adjacent training/presentation area for group instruction.

IT Helpdesk Tech Lead

IDEO
01.2007 - 01.2010
  • Acted as direct support for Bay Area Leadership Members and Executive Admins
  • Technical design and on-site support for annual Global Partner Summits
  • Technical support for both Boston and Shanghai office relocations with extensive user training and support for new facilities
  • Designed main lobby and conference room layout and technologies for Shanghai location with special emphasis on client experience
  • Coordinate daily with up to 25 other Global Helpdesk team members to deliver efficient, smart, and friendly technical support.

Education

Aeronautical/Aerospace Engineering -

San Diego State University
12.1996

Skills

  • Excellent written and verbal communication skills
  • Over 15 years enterprise experience with MacOS, OSX Server, iOS, and Active Directory
  • Root Cause Analysis
  • Demonstrated trouble-shooting & critical thinking abilities
  • Enterprise experience managing the following software and tools: MS O365, Okta SSO, Jira/Confluence, Workspace One, Cisco Meraki, AppleScript, FreshService, Poly, Logitech, Yealink

References

Available upon request.

Motorcycles

I enjoy riding all over the Bay Area.  Its a great way to decompress and experience the greatest landscape in CA!

Timeline

Systems Engineer

RingCentral
01.2018 - Current

Senior Technical Support

Samsung SmartThings
01.2015 - 01.2018

IT Manager

IDEO
01.2010 - 01.2015

IT Helpdesk Tech Lead

IDEO
01.2007 - 01.2010

Aeronautical/Aerospace Engineering -

San Diego State University

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Chris Greiner