Chris Greiner

Work History

RingCentral

01.2018 - 09.2024

Tier 3+ support and SME for all RingCentral applications, coordinating with product teams to lead internal alpha/beta deployment processes for product development
Document system configuration, mapping and processes
Support system users, educating employees on troubleshooting and problem-solving protocols
Propose technical feasibility solutions for new system designs and suggest options for performance improvement of technical components
Conduct end-user reviews for modified and new systems
Collaborate with executive and technical leadership to define business requirements and systems goals
Maintain stability, integrity and efficient operation of information systems supporting organizational functions

Samsung SmartThings

01.2015 - 01.2018

Support mixed Mac/PC environment for 375 users across 5 U.S Offices
Maintain secure corporate network environments with Cisco ASA and Palo Alto Networks firewalls
Designed and support mixed wireless network environments with WPA2 and AD/802.1x integration
Support Meraki MDM with Apple DEP integration
Atlassian Cloud Administration (Jira/Confluence)
Responsible for all user On/Off-boarding and training for supported products such as Google G-Suite, Slack, and Zoom Presence
Created BambooHR/AD/Okta SSO integration for better user account creation and SaaS access management
Designed conference rooms with Zoom Room A/V systems and Robin room tools that integrate with Google Calendar and SmartThings IoT platform for interactive user experience

IDEO

10.2005 - 01.2015

Hire and train all new Helpdesk team members for our Palo Alto and SF offices, as well as new members of our global support team supporting 700+ users
Build and maintain vendor relationships for all office technologies such as computer hardware, room booking systems, printing, access control, and physical security
Design, implement and maintain LifeSize and Polycom video conference systems for all Palo Alto and SF conference rooms and collaborative spaces
Manage and enforce global software policies, source appropriate vendors, and maintain global software-licensing servers for 700+ users
Design $3 million annual technology budget
Lead initiatives for office-wide user training of new products, hardware/software, and processes with one-on-one instruction, group sessions, and on-line knowledge base curation
Designed new physical Helpdesk area for our corporate headquarters in Palo Alto with special attention to intuitive traffic flow, ergonomic layout for Helpdesk team, and adjacent training/presentation area for group instruction