CHris Grenier
Kodiak,AK
Summary
Look to secure a permanent position in a major industry leading organization and bring my skill set to use. Bring energy and a positive attitude as well. Share and embrace differences and make an enjoyable overall working enviroment
Overview
2026
2026
years of professional experience
Work History
Branch Sales Supervisor
Denali Federal Credit Union
Anchorage, AK
- Led sales team to achieve monthly performance goals and increase branch revenue.
- Developed and implemented strategic marketing initiatives to enhance member engagement.
- Trained and mentored staff on product knowledge and customer service best practices.
- Analyzed market trends to identify growth opportunities within the community.
- Cultivated relationships with local businesses to drive referral growth and membership expansion.
- Streamlined operational processes, improving efficiency in daily branch functions.
- Conducted regular performance evaluations to ensure team alignment with organizational objectives.
- Oversaw compliance with regulatory requirements, ensuring adherence to credit union policies.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
- Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
- Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
- Streamlined operations for enhanced productivity, leading to higher revenue generation and improved staff morale.
- Implemented efficient inventory management systems to maintain optimal stock levels while minimizing waste and excess costs.
- Collaborated with other departments to ensure seamless coordination of joint initiatives, enhancing overall company performance.
- Negotiated contracts with vendors and suppliers, securing competitive prices while maintaining high quality standards for products or services offered.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
- Interviewed, hired and developed team of seven.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Championed ongoing professional development for self and team members alike; encouraged continued learning as a means of staying current on industry trends and best practices.
- Analyzed market trends and competitor activities to identify new opportunities for business expansion.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Communicated product quality and market comparisons by creating sales presentations.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Facilitated business by implementing practical networking techniques.
CCA
USPS
- Coordinated with security personnel throughout facility via Type device communication, updating colleagues on situations requiring attention or action.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Supervised security screening processes to ensure compliance with federal regulations.
- Trained and mentored junior officers on security protocols and procedures.
Lead Transportation Security Officer
TSA
Alaska
09.2021 - 09.2025
Supervisory Transportation Security Officer
TSA
Anchorage, AK
01.2021 - 09.2021
- Coordinated with security personnel throughout facility via Type device communication, updating colleagues on situations requiring attention or action.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Supervised security screening processes to ensure compliance with federal regulations.
- Trained and mentored junior officers on security protocols and procedures.
- Coordinated daily operations to optimize efficiency and enhance passenger experience.
- Conducted risk assessments to identify vulnerabilities in transportation security measures.
- Implemented strategies to improve incident response times and reporting accuracy.
- Collaborated with law enforcement agencies during emergency situations for effective resolution.
- Led team meetings to discuss operational challenges and develop actionable solutions.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Implemented new technologies and procedures to enhance overall airport security operations.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Participated in ongoing professional development courses to stay current on industry trends and best practices within transportation security field.
- Conducted regular audits and inspections to maintain compliance with TSA regulations and guidelines.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Safeguarded transportation operations at commercial airports and railway stations.
LTSO
TSA
01.2019 - 01.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Supervised security screening processes to ensure compliance with federal regulations.
- Trained and mentored junior officers on security protocols and procedures.
- Coordinated daily operations to optimize efficiency and enhance passenger experience.
- Conducted risk assessments to identify vulnerabilities in transportation security measures.
- Implemented strategies to improve incident response times and reporting accuracy.
- Collaborated with law enforcement agencies during emergency situations for effective resolution.
- Analyzed security data to identify trends and recommend improvements in procedures.
- Led team meetings to discuss operational challenges and develop actionable solutions.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Consistently met or exceeded performance metrics, demonstrating commitment to excellence in transportation security operations.
- Addressed any customer complaints or concerns professionally, working towards satisfactory resolutions while upholding TSA standards.
- Reduced wait times and increased passenger satisfaction by effectively managing checkpoint operations.
- Streamlined screening processes for efficient passenger throughput while maintaining high levels of safety.
- Facilitated interdepartmental cooperation to address potential security vulnerabilities across airport facilities.
- Enhanced security protocols by conducting thorough risk assessments and implementing necessary measures.
- Collaborated with federal, state, and local law enforcement agencies to ensure seamless communication and coordination during security incidents.
- Oversaw daily inventory management of equipment and supplies, ensuring proper maintenance and availability when needed.
- Managed hiring process for new TSOs by reviewing resumes, conducting interviews, and making informed recommendations on candidate selection.
- Established a positive work environment through strong leadership skills and open communication channels among team members.
- Implemented new technologies and procedures to enhance overall airport security operations.
- Coordinated scheduling for optimal staffing levels at checkpoints during peak travel periods.
- Ensured adherence to established policies regarding prohibited items, reporting discrepancies as needed for further investigation or disciplinary measures.
- Supported overall airport operations by collaborating with airline representatives on matters related to flight schedules or aircraft security.
- Maintained accurate records of employee performance evaluations, providing constructive feedback for improvement opportunities.
- Participated in ongoing professional development courses to stay current on industry trends and best practices within transportation security field.
- Conducted regular audits and inspections to maintain compliance with TSA regulations and guidelines.
- Developed comprehensive emergency response plans for various threat scenarios, ensuring swift action in critical situations.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Safeguarded transportation operations at commercial airports and railway stations.
TSA Agent
TSA
Anchorage, AK
02.2018 - 01.2019
- Screened passengers and luggage using advanced security equipment and protocols.
- Conducted thorough inspections to identify prohibited items and ensure compliance with regulations.
- Assisted in managing passenger flow during peak travel times, enhancing operational efficiency.
- Provided clear communication to travelers regarding security procedures and policies.
- Collaborated with team members to maintain a safe and secure airport environment.
- Monitored surveillance systems for suspicious activities, ensuring rapid response to potential threats.
- Participated in regular drills and training sessions to improve emergency response capabilities.
- Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Assisted in deterring potential threats by performing regular and random security checks.
- Adhered strictly to confidentiality guidelines when handling sensitive information about passengers or incidents that occurred during screenings.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Supported smooth operations by troubleshooting issues with screening equipment as needed.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Coordinated with security personnel throughout facility via radio device communication, updating colleagues on situations requiring attention or action.
- Safeguarded transportation operations at commercial airports and railway stations.
Teller
Denali Federal Credit Union
Anchorage, AK
02.2015 - 03.2016
- Processed customer transactions efficiently and accurately using proprietary software.
- Assisted members with account inquiries and provided exceptional service to enhance satisfaction.
- Balanced cash drawer daily, ensuring accountability and adherence to credit union policies.
- Educated members on financial products, increasing awareness of services available.
- Maintained compliance with regulatory requirements, minimizing risk for the credit union.
- Collaborated with team members to streamline operational procedures, improving workflow efficiency.
- Resolved member concerns promptly, fostering positive relationships and trust within the community.
- Participated in training sessions to enhance product knowledge and service delivery skills.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed member transactions accurately and efficiently to ensure seamless banking experience.
- Assisted members with account inquiries, providing prompt and helpful support.
- Maintained cash drawer integrity through meticulous balancing and reporting procedures.
- Educated members on credit union products and services to enhance financial literacy.
- Collaborated with team members to improve customer service protocols and workflows.
- Adhered to compliance regulations, ensuring adherence to policies during all transactions.
- Resolved member issues effectively, fostering trust and loyalty within the community.
- Participated in training sessions to enhance operational skills and service techniques.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Fostered positive banking experience, helping customers with account management and service selection.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Educated customers on online banking and mobile banking applications.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Established rapport with new clients to increase satisfaction and loyalty.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Generated monthly reports on customer activity and customer feedback.
- Wrote and distributed customer correspondence.
Collections Agent
Denali Federal Credit Union
Anchorage
03.2013 - 03.2015
- Managed collections on overdue accounts, utilizing internal systems for tracking and follow-up.
- Communicated effectively with members to negotiate payment arrangements aligned with financial guidelines.
- Analyzed account statuses to identify delinquent patterns and recommend appropriate solutions.
- Provided support in resolving member inquiries related to accounts and payment processes.
- Conducted regular reviews of outstanding accounts to prioritize efforts and enhance recovery rates.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained accurate records of communications and payment agreements within the database system.
- Collaborated with team members to streamline collection processes and improve overall efficiency.
- Assisted in training new staff on collection procedures and customer interaction best practices.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
- Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Worked with customer to create debt repayment plan based on current financial condition.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained accurate records of customer accounts, payments and payment plans.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Developed and documented collection procedures and policies to comply with government regulations.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
Communications
Worcester State University
Worcester, MATimeline
Lead Transportation Security Officer
TSA
09.2021 - 09.2025
Supervisory Transportation Security Officer
TSA
01.2021 - 09.2021
LTSO
TSA
01.2019 - 01.2021
TSA Agent
TSA
02.2018 - 01.2019
Teller
Denali Federal Credit Union
02.2015 - 03.2016
Collections Agent
Denali Federal Credit Union
03.2013 - 03.2015
Communications
Worcester State University
Branch Sales Supervisor
Denali Federal Credit Union
CCA
USPS