Chris Griffin
Philadelphia,PA
Summary
Results-driven Operations Supervisor with a strong background in Global Supply Chain Logistics and enhancing operational efficiencies. Proven ability to lead teams in fast-paced environments, ensuring timely delivery of goods while maintaining high quality standards. Recognized for exceptional problem-solving and communication skills, fostering a collaborative atmosphere that drives productivity and success. Committed to continuous improvement and achieving measurable results through strategic oversight and innovative process enhancements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Outbound Operations Supervisor
Maersk
11.2024 - Current
- Oversee 65 employees and 3 leads, managing outbound operations.
- Created and implemented the SOP currently used across all shifts for ship-dock operations, standardizing communication, accountability, and dock flow.
- Streamlined the non-conveyor (oversized box) process, reducing manual handling time and improving safety and throughput across all outbound shifts
- Partner cross-functionally with logistics, inventory, and planning teams to reduce bottlenecks and ensure SLA compliance.
- Promote a safety-first, high-accountability culture through clear expectations, recognition, and leadership coaching.
- Trained and mentored team members on best practices in outbound operations and safety protocols.
- Monitored key performance indicators, driving accountability and continuous improvement initiatives within the team.
- Conducted thorough analyses of operational metrics data to identify trends, pinpoint bottlenecks in workflows, and devise targeted solutions to enhance overall performance.
Operations Supervisor
Target
10.2020 - 10.2024
- Supervised 40+ employees and 4 team leads, ensuring operational efficiency and quality across all outbound functions.
- Utilized KPI tracking to identify and correct performance gaps, improving overall throughput.
- Introduced a new Excel productivity tracker system that increased throughput and optimized labor utilization.
- Championed a cross-training program that improved flexibility during peak demand.
- Mentored new hires and team leads, enhancing safety compliance and long-term retention.
Lead Warehouse Worker
Target
08.2018 - 10.2020
- Trained new hires on safety, quality, and efficiency standards in a high-volume environment.
- Fostered collaboration and accountability through consistent communication and teamwork.
- Partnered with supervisors to identify workflow bottlenecks and implement process improvements.
- Coordinated with logistics team to optimize shipping schedules and minimize delays in order fulfillment.
- Managed team performance metrics, providing feedback and coaching to enhance operational efficiency.
- Trained new employees on warehouse procedures, tools, and equipment usage to enhance productivity.
- Led a team of 26 warehouse workers in daily tasks, ensuring accuracy and timeliness in order fulfillment.
Customer Service Team Manager
Amazon
05.2014 - 08.2018
- Led a team of 24–30 Customer Service Associates while maintaining top performance metrics.
- Increased customer experience quality from 74% to 93% and cut repeat calls by over 50%.
- Reduced average handle time from 10 minutes to 6 minutes, exceeding company standards.
- Selected to co-lead a continuous improvement project that enhanced call-center productivity.
- Led customer service team to improve response times and enhance customer satisfaction
Education
Project Management Certificate - Project Management
Louisiana State University
01.2023
Skills
- Manhattan, Apollo and AWS Warehouse Systems
- Excel Reporting
- KPI Dashboards
- Cost reduction strategies
- Problem-solving abilities
- Project Planning
- Operational efficiency
- Lean principles
- Waste minimization
- Supply chain
- Attention to detail
- Critical thinking
Certification
- EPA Universal Certification – Active
- Hilti Certification (DX 36M/A41) – Active
- Trac Pipe Certification – Active
- Orleans Technical College – Philadelphia, PA
Core Competencies
- Operations & Logistics Management
- SOP Development & Process Optimization
- Workforce Planning & Leadership Development
- KPI Tracking & Continuous Improvement
- Warehouse & Supply Chain Systems
- Lean Principles & Efficiency Optimization
- Training, Mentorship & Change Management
- Project & Resource Management
Leadership Philosophy
Empower people, refine the process, and deliver measurable results. I believe in building structure, promoting accountability, and developing strong teams that perform with pride and precision.
Timeline
Outbound Operations Supervisor
Maersk
11.2024 - Current
Operations Supervisor
Target
10.2020 - 10.2024
Lead Warehouse Worker
Target
08.2018 - 10.2020
Customer Service Team Manager
Amazon
05.2014 - 08.2018
Project Management Certificate - Project Management
Louisiana State University