Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Chris Griffiths

Carol Stream,Illinois

Summary

My passion is to lead the creation and facilitation of organizational training programs focused on sales and account management that support professional growth with competency based experiential learning. Over the course of my career I developed extensive experience in B2B & retail leadership, performance management, sales training, recruiting, contract negotiation, direct sales account management, and public speaking. That experience has allowed me to demonstrate a consistent record of success within a variety of privately held and publicly traded organizations. The focus I bring to each is in building and developing successful sales teams to drive substantial revenue growth and a customer first approach through extensive professional development training. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Senior Manager Commercial Services

APPLE INC.
01.2018 - Current
  • Partnered with multiple cross functional teams in Cupertino, Austin, and LA to facilitate successful pilot programs for Store Strategies, I&D, Today at Apple, Apple at Work, Visual Merchandising, Talent Acquisition, and Store Operations resulting in several programs launching across the Retail channel
  • Recognized as the one of the most productive Support teams in America in 2022
  • Was awarded the Ovation Award for Outstanding Customer Experience in North America for 2022
  • Collaborated with our Market Recruiting team to streamline our external recruiting process resulting in an 80% reduction in sourcing time and a 50% increase in quality candidates
  • Recognized as the one of the most productive Support teams in 2017
  • Created and directed targeted campaigns resulting in 26 consecutive quarters of double digit revenue growth.

Business Leader Northern Chicago Wisconsin Market

APPLE INC.
01.2013 - Current
  • Key contributor in the development of Business Performance initiative implemented across all North America Apple at Work team members
  • Directed the largest Direct Sales Market within the Apple at Work Segment
  • Developed and implemented changes to our customer engagement strategy increasing customer activity resulting in top growth in AMR
  • Recognized as one of the top performing markets within Apple.

Business Development Manager

U.S. CELLULAR CORPORATION
01.2006 - 01.2013
  • Increased revenue 300% from 2009 to 2012 by implementing targeted sales programs and initiatives
  • Directed the development and communication of sales targets and expectations for the Chicago Market
  • Managed a sales team of 200 with an active book of over 4000 business accounts to include customer service, account reviews, and contract negotiations; consulted on industry-specific data services and applications
  • Developed, implemented, and facilitated enterprise-wide training seminars to improve business acumen
  • Recognized for outstanding leadership during the 2008, 2009, 2010 Global Culture Survey Summit.

Area Sales Manager

SPRINT CORPORATION
01.2005 - 01.2006
  • Increased B2B sales 200% by implementing prospecting and canvassing activities
  • Earned Presidents Council award by exceeding sales forecast by 180%
  • Facilitated monthly training and feedback to develop a successful sales team
  • Coordinated grassroots marketing events which accounted for 30% of new activations.

Senior Store Area Manager

RADIOSHACK CORPORATION
01.2000 - 01.2005
  • Exceeded sales and profit targets by an average of 25%
  • Managed the market book of business accounts with annual sales of $5M
  • Reviewed profit & loss statements, inventory, and accounting with each local manager monthly
  • Facilitated local hiring events and staffing initiatives
  • Earned Leader's Club in 2002 and 2004.

Client Information Services (CIS) Director

CRS, INCORPORATED
01.1999 - 01.2000
  • Managed overall operations for client support, direct sales, and service center departments
  • Developed a proactive training system to address technology changes and product updates
  • Increased annual revenue by $2.5M with the addition of 5 new multi-year recycling contracts
  • Created and implemented client support standards program to decrease defections by 5%
  • Reduced hardware disposal costs by 25% by working with international vendors.

General Manager

CYBERNET ADVENTURES, INCORPORATED
01.1997 - 01.1998
  • Managed daily operations for web design, sales, and restaurant
  • Increased annual profit 30% by reducing food, utility, and advertising costs
  • Increased sales by 75% by creating bundle pricing and offering corporate event packages
  • Developed TV, radio, and local marketing advertisements to increase customer base growth.

Education

Business Administration & Information Systems Management Studies -

Harper College
Palatine, Illinois

Skills

  • Strategic Planning
  • Cross-Functional Collaboration
  • Operations Management
  • Cross-functional Team Coordination
  • Talent Development
  • Organizational improvement
  • Market Analysis
  • Reporting management

Training

  • The Effective Facilitator - Leadership Strategies
  • Influential Leadership - Noonday Ventures
  • Small & Medium Business Sales Academy - Fusion Learning
  • Consultative Sales Academy, Performance-Based Interviewing - Wilson Learning
  • Leadership Development Workshop - O.D. Consulting
  • Crucial Conversations - Quinlan, Inc.
  • Servant Leadership - Greenleaf Center
  • Consultative Selling - Dale Carnegie Training
  • Coach for Performance Improvement - Dale Carnegie Training
  • Customer Value Solutions - Dale Carnegie Training
  • High Performance Selling - Brian Tracy International

Certification

The Effective Facilitator – Leadership Strategies

Influential Leadership – Noonday Ventures

Small & Medium Business Sales Academy – Fusion Learning

Consultative Sales Academy, Performance-Based Interviewing – Wilson Learning Leadership Development Workshop – O.D. Consulting

Crucial Conversations – Quinlan, Inc.

Servant Leadership – Greenleaf Center

Consultative Selling – Dale Carnegie Training

Coach for Performance Improvement – Dale Carnegie Training

Customer Value Solutions – Dale Carnegie Training

High Performance Selling – Brian Tracy International

Timeline

Senior Manager Commercial Services

APPLE INC.
01.2018 - Current

Business Leader Northern Chicago Wisconsin Market

APPLE INC.
01.2013 - Current

Business Development Manager

U.S. CELLULAR CORPORATION
01.2006 - 01.2013

Area Sales Manager

SPRINT CORPORATION
01.2005 - 01.2006

Senior Store Area Manager

RADIOSHACK CORPORATION
01.2000 - 01.2005

Client Information Services (CIS) Director

CRS, INCORPORATED
01.1999 - 01.2000

General Manager

CYBERNET ADVENTURES, INCORPORATED
01.1997 - 01.1998

Business Administration & Information Systems Management Studies -

Harper College
Chris Griffiths