Chris Grissette
Mableton,Georgia
Summary
Highly effective Support Engineer known for exceptional problem-solving abilities and critical thinking prowess. Demonstrated expertise in delivering innovative solutions through a unique analytical approach, combined with a rigorous attention to detail and a methodical working style. Possesses a strong track record of leveraging in-depth technical knowledge and expertise to drive positive outcomes, earning consistent recognition from both superiors and peers for outstanding performance and contribution to the team.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
IT Support Engineer
360 Smart Network
05.2022 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Performed root cause analysis and general troubleshooting.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Help Desk Analyst
Collabera. Truist Bank
09.2021 - 04.2022
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Logged support tickets and closed when issues were resolved.
Help Desk Analyst
Solo Equity
03.2020 - 08.2021
- Built and provided basic end-user troubleshooting and desktop support on Windows systems.
- Installed and updated hardware, software and applications on PC devices
- Compiled and accurately entered data for each customer encounter to record in system
Education
BBA - Management Information Systems
University of West Georgia
Carrollton, GA07.2019
Skills
- Scripting Languages
- Python
- ConnnectWise
- SQL
- SAP
- Crowdstrike
- Azure
- Microsoft Active Directory
- Software Engineer
- System Administration
- Golang
- Information Security
Certification
CompTia - Secruity +
Timeline
IT Support Engineer
360 Smart Network
05.2022 - Current
Help Desk Analyst
Collabera. Truist Bank
09.2021 - 04.2022
Help Desk Analyst
Solo Equity
03.2020 - 08.2021
BBA - Management Information Systems
University of West Georgia
CompTia - Secruity +
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