Chris Groepper
Las Vegas
Summary
Highly motivated and results-driven professional with years of experience in operations management, event management, and customer engagement. Proven expertise in coordinating tournaments, managing golf course operations, and delivering exceptional guest experiences. Skilled in team leadership & financial management. Passionate about promoting the game of golf while maintaining the highest standards of service and professionalism. Dedicated to creating memorable experiences for golfers and ensuring smooth, efficient operations.
Overview
6
6
years of professional experience
Work History
Golf Opertions Manager /Tournament Director
The Legacy Golf Club
03.2024 - Current
- Supervise all golf operations staff, including pro shop attendants, starters, marshals, and cart attendants.
- Plan, organize, and execute all tournaments and golf events, including corporate outings, charity events, and member tournaments.
- Build relationships with members and guests to promote loyalty and repeat business.
- Recruit, train, and evaluate golf operations staff.
- Create schedules and manage staff workloads to optimize efficiency.
Pick Line Manager
First Class Vending
06.2023 - 10.2023
- Plan, organize & lead all picking orders
- Ensured all food was kept at proper temperatures & handled properly
- Worked closely with operations to optimize & execute a pick schedule benefiting consumer & FCV
- Developed onboarding procedures for all levels of staff
- Orchestrated meetings & trainings to make certain all staff was given the tools to succeed
Assistant Property Manager
BLVD Residential
04.2023 - 06.2023
- Collect and accurately post all rent and other revenue payments
- Oversee the eviction and dispossessory warrant procedures according to policies, procedures and state law
- Prepare accounting and month-end reports in accordance with Company policies
- Process previous resident's files to include move-out inspection and preparation of invoices for damage repair
- Maintain positive resident relations to promote a pleasant place to live
- Answer phone calls and provide proper information or refer the call to the appropriate person
- Pre-qualify, show and lease apartments
Banquets Manager
Grand Sierra Resort
12.2022 - 04.2023
- Print and Tender all daily checks
- Oversee all coffee events, banquet breakfast's & lunches
- Plan events for groups of 199 and under
- Maintain proper inventory levels
- Ensured staff was up - to- date with all Corporate & Union license requirements
- Create & execute action plans assigned by upper management
- Assured all gratuities were properly dispersed to team members
Sales Manager
Grand Sierra Resort
08.2022 - 12.2022
- Sold meeting & events in the social market
- Provided rates for guest rooms, event spaces, & catering
- Successfully created marketing campaigns to draw interest for my specific market
- Maintain constant verbal and written communication with clients, and internal processes
- Work closely in synergy with other departments in hotel
Assistant Community Manager
Associa Sierra North
09.2021 - 08.2022
- Supervised the operation and administration multiple Associations in accordance with management agreement and the Association's policies and procedures
- Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement
- Provide recommendations to the Association Board of Directors and committees regarding major capital expenditures as required
- Acted as/ oversee the primary liaison with the Association Board of Directors and homeowners as needed
Front Office Manager
Lakehouse Hotel & Resort
04.2019 - 08.2020
- Observe and monitor staff performance to ensure proficient operations and adherence to the companies policies and procedures
- Answer inquiries pertaining to hotels policies and services, resolving occupants issues or complaints
- Confer & cooperate with other department managers to ensure the coordination and proper flow of a high occupancy resort
Education
Associate -
PGM 3.1 Associate Program
OnlineSkills
- Leadership and team management
- Customer service excellence
- Strategic planning & problem solving
- Event planning & management
Timeline
Golf Opertions Manager /Tournament Director
The Legacy Golf Club
03.2024 - Current
Pick Line Manager
First Class Vending
06.2023 - 10.2023
Assistant Property Manager
BLVD Residential
04.2023 - 06.2023
Banquets Manager
Grand Sierra Resort
12.2022 - 04.2023
Sales Manager
Grand Sierra Resort
08.2022 - 12.2022
Assistant Community Manager
Associa Sierra North
09.2021 - 08.2022
Front Office Manager
Lakehouse Hotel & Resort
04.2019 - 08.2020
Associate -
PGM 3.1 Associate Program
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