Chris Grosso
San Diego,CA
Summary
Responsible and hard-working individual with a passion for helping others. Personable, positive, and friendly with great communication skills. Penchant for youth development. Working knowledge of addiction/recovery, mental health, and meditation/mindfulness. Management, supervision, and customer service experience. Attention to detail and well-organized. Adaptable, flexible and able to work on several projects at one time. Motivated self-starter able to work with little to no supervision.
Overview
28
28
years of professional experience
Work History
Public Speaker
Self
03.2015 - Current
- Presented information regarding addiction, recovery, mental health, meditation, mindfulness, and spirituality to groups of 100-2,000 people.
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Used various social media platforms for media and blogger outreach.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Researched material extensively before writing informative speeches.
Author
Simon & Schuster
06.2013 - Current
- Write books about mental health, addiction/recovery, spirituality, and personal development.
- Meet time-sensitive deadlines with publisher.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Working knowledge of various computer software programs.
- Participate in book signing events, and television, podcast, and radio interviews.
- Maintained informative social media to help further storylines and promote future events.
Teen Wellness Group Facilitator
Newport Academy
02.2015 - 08.2021
- Prepared and led support groups for teen clients.
- Maintained positive, comforting environment that felt safe and inviting to clients.
- Supported individuals dealing with mental health and emotional issues.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Evaluated needs of youth and outlined measures to address.
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Listened to clients' concerns and provided encouragement and support.
- Determined clients' risk of self-harm or other dangerous behaviors.
Youth Mentor
YMCA/Department Of Children And Family Services
05.2008 - 07.2011
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Built lasting relationships with youth and parents or guardians.
- Introduced students to positive and creative outlets such as drawing and poetry.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Coordinated with different service providers to meet clients' individual needs.
- Kept case files updated, accurate and aligned with requirements.
Before and After School Assistant Site Director
YMCA
05.2006 - 07.2011
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
Call Center Supervisor
From You Flowers
01.2006 - 01.2008
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Supervised 12 Customer Service Representatives in providing excellent customer service to callers requiring assistance for various floral delivery related issues.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Call Center Manager
FTD.COM
01.2001 - 01.2006
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Led daily team meetings to review performance, set targets and motivate staff.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Video Store Manager
Entertainment Enterprise
01.1996 - 01.2001
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Education
DARC - Addiction Counseling
Tunxis
Farmington, CTSociology
SCSU
New Haven, CTSkills
- Child Programs
- Emotional Development
- Program Curriculum Development
- Wellness Services
- Community Mental Health Programs
- Group and Individual Care
- Peer Support
- Group Facilitation and Presentations
Additional Information
- Personal and professional references available upon request. Thank you.
Timeline
Public Speaker
Self
03.2015 - Current
Teen Wellness Group Facilitator
Newport Academy
02.2015 - 08.2021
Author
Simon & Schuster
06.2013 - Current
Youth Mentor
YMCA/Department Of Children And Family Services
05.2008 - 07.2011
Before and After School Assistant Site Director
YMCA
05.2006 - 07.2011
Call Center Supervisor
From You Flowers
01.2006 - 01.2008
Call Center Manager
FTD.COM
01.2001 - 01.2006
Video Store Manager
Entertainment Enterprise
01.1996 - 01.2001
DARC - Addiction Counseling
Tunxis
Sociology
SCSU
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