Summary
Overview
Work History
Education
Skills
Timeline
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Chris Guiffre

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Operations Manager

Qdoba
06.2023 - Current
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.

Assistant Manager

Hunt Enterprises Inc. - McDonald's
04.2020 - 06.2023
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Shift Manager

Hunt Enterprises Inc. - McDonald's
03.2019 - 04.2020
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Manager in Training

Hunt Enterprises Inc. - McDonald's
12.2018 - 03.2019
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
  • Managed financial resources effectively, developing budgets and controlling expenses to maintain profitability targets.

Crew Member

Hunt Enterprises Inc. - McDonald's
04.2018 - 12.2018
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

Bachelor of Science - Business Administration

Florida International University
Miami, FL
05.2026

No Degree - Business

Suffolk County Community College
Selden, NY

High School Diploma -

Smithtown High School East
Saint James, NY
06.2019

Skills

  • Program Administration
  • Customer Retention
  • Customer Service
  • Inventory Tracking
  • Strong Work Ethic
  • Payroll Processing
  • Timesheet Management
  • Schedule Management

Timeline

Operations Manager

Qdoba
06.2023 - Current

Assistant Manager

Hunt Enterprises Inc. - McDonald's
04.2020 - 06.2023

Shift Manager

Hunt Enterprises Inc. - McDonald's
03.2019 - 04.2020

Manager in Training

Hunt Enterprises Inc. - McDonald's
12.2018 - 03.2019

Crew Member

Hunt Enterprises Inc. - McDonald's
04.2018 - 12.2018

Bachelor of Science - Business Administration

Florida International University

No Degree - Business

Suffolk County Community College

High School Diploma -

Smithtown High School East

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Chris Guiffre