Chris Guzman
Hayward,CA
Summary
I am an outgoing and dedicated individual that requires little to no direction and am ambitious to work in any given environment. Excellent in high-stress situations, ensuring timely delivery and maintenance efficiency. Trained teams, enhancing productivity. Bilingual, skilled in decision-making and data entry. I am always looking for ways to improve/grow as a person.
Overview
6
6
years of professional experience
Work History
Dispatcher
Of Service Transportation(OST)
01.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 9-15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Maintained high levels of confidentiality and discretion with sensitive information.
Maintenance Supervisor
Black Rock
11.2018 - 12.2019
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 3 employees and scheduled shifts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Education
High School Diploma -
Brenkwitz Continuation High School
Hayward, CA06-2019
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Problem-solving
- Bilingual(English/Spanish)
- Great Communicator
- Fast Learner
Timeline
Dispatcher
Of Service Transportation(OST)
01.2020 - Current
Maintenance Supervisor
Black Rock
11.2018 - 12.2019
High School Diploma -
Brenkwitz Continuation High School
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