CHRIS HADDACK
Saint Petersburg,FL
Summary
Dynamic customer service professional with a proven track record at AMERICAN POWER AND GAS, excelling in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and critical thinking, I effectively managed high-stress situations, resulting in increased loyalty and repeat business. Proficient in Microsoft Excel and call center operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AMERICAN POWER AND GAS
01.2023 - 01.2024
- Assisted customers with inquiries and service requests to ensure satisfaction.
- Resolved customer complaints efficiently by providing timely solutions and support.
- Collaborated with team members to improve service delivery and operational efficiency.
- Adapted quickly to changing processes, enhancing overall service response times.
- Conducted follow-up calls to guarantee resolution of issues and reinforce customer relationships.
- Provided product information and assistance, promoting enhanced understanding of services offered.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training sessions to develop skills in customer engagement and problem-solving techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
HOST
Cracker Barrel Restaurant
01.2020 - 01.2022
- Greeted and seated guests, ensuring a welcoming dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Communicated effectively with waitstaff to coordinate service delivery.
- Assisted in training new hosts on customer service standards.
- Handled guest inquiries and concerns, enhancing satisfaction levels.
- Maintained cleanliness of host area, contributing to overall ambiance.
- Supported team during peak hours, ensuring efficient operations.
- Monitored waiting times and provided updates to guests promptly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
FIRE REPAIRMAN
BAY AREA GEAR REPAIR
01.2017 - 01.2020
- Diagnosed mechanical issues in gear systems, ensuring prompt and accurate repairs.
- Utilized specialized tools and equipment for efficient gear maintenance and restoration.
- Collaborated with team members to streamline repair processes, enhancing overall workflow efficiency.
- Mentored junior technicians, sharing expertise in advanced repair techniques and best practices.
Electrical Apprentice
CHAMBELLS ELECTRICAL SERVICES
02.2015 - 01.2017
- Installed and maintained electrical systems in residential and commercial settings.
- Assisted senior electricians with troubleshooting and repairs of electrical circuits and devices.
- Interpreted blueprints and technical diagrams to ensure accurate installations.
- Collaborated with team members to complete projects within established timelines.
- Conducted routine inspections of electrical installations for safety compliance.
- Supported the training of new apprentices in safe work practices and tool usage.
- Implemented best practices to improve efficiency in project workflows.
- Maintained inventory of tools and materials, ensuring readiness for upcoming tasks.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
Education
Certificate of Technical Studies - ELECTRICAL ENGINEER
PINELLAS TECHNICAL EDUCATION CENTER
SAINT PETERSBURG, FL09-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Call center operations
- Microsoft outlook
Timeline
Customer Service Representative
AMERICAN POWER AND GAS
01.2023 - 01.2024
HOST
Cracker Barrel Restaurant
01.2020 - 01.2022
FIRE REPAIRMAN
BAY AREA GEAR REPAIR
01.2017 - 01.2020
Electrical Apprentice
CHAMBELLS ELECTRICAL SERVICES
02.2015 - 01.2017
Certificate of Technical Studies - ELECTRICAL ENGINEER
PINELLAS TECHNICAL EDUCATION CENTER
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