Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Chris Haggard

Chris Haggard

Richmond,VA

Summary

Ambitious Quality Analyst with track record of strong communication, dependability, and leadership. Knowledgeable in QA best practices with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects while constantly looking for areas to improve the next iteration.

Overview

11
11
years of professional experience
1
1
Certification

Work History

QA ANALYST

AUTHENTIC/CONCORD
02.2021 - 10.2024
  • Technologist working on task force teams developing mobile products, secure systems, and web applications with a focus on continuous process improvement
  • Mitigated risk in software releases by consistently detecting critical defects during the testing phase.
  • Enhanced product performance by conducting comprehensive regression testing on new updates.
  • Supported timely project completion through efficient prioritization and execution of test tasks.
  • Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
  • Facilitated effective communication between developers and testers, fostering collaboration in resolving issues quickly.
  • Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
  • Developed and maintained quality assurance procedure documentation.

QA ENGINEER

RTS LABS
01.2018 - 06.2020
  • Spearheaded initiatives that increased productivity of my department over 200%
  • Initiated peer review process for test cases and scripts, improving test accuracy and completeness.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Incorporated delivery requirements into planning of testing schedules.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.

TECHNOLOGIST

MAXX POTENTIAL
07.2016 - 12.2017
  • Fulfilled contracts in a wide variety of businesses ranging from 15 employees to over 22,000
  • Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
  • Documented testing procedures for developers and future testing use.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.

ROUTE DEVELOPER

PURITAN CLEANERS
08.2014 - 01.2016
  • Trained, monitored, mentored, and supervised six route managers to ensure all sales and customer service goals were met
  • Coordinated efficient routes and schedules for 6-driver team.
  • Improved delivery efficiency by optimizing routes and scheduling for the team.
  • Empowered team members with decision-making authority, leading to more agile and responsive delivery process.

HIGH SCHOOL TEACHER

ELIJAH HOUSE ACADEMY
08.2013 - 05.2014
  • Designed and implemented daily science and history lessons for high school students including lectures, field-trips, activities/labs, and exams
  • Established and communicated clear objectives for all educational activities.
  • Fostered positive and pleasant classroom culture while maintaining learning development goals.
  • Used computers, audio-visual aids and other equipment to supplement presentations.
  • Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
  • Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.

Education

B.A. - History

VIRGINIA COMMONWEALTH UNIVERSITY
01.2012

A.A.S. - Information Technology

TIDEWATER COMMUNITY COLLEGE
01.2004

Skills

  • Collaboration and communication
  • Quality assurance metrics
  • Cross-browser testing
  • User Acceptance Testing
  • Test case development
  • Agile methodology knowledge
  • Continuous Improvement
  • Data Analysis
  • Project Management
  • Performance Assessment
  • SQL knowledge
  • Training material development

Certification

Certified Scrum Master - 2020-21

Timeline

QA ANALYST

AUTHENTIC/CONCORD
02.2021 - 10.2024

QA ENGINEER

RTS LABS
01.2018 - 06.2020

TECHNOLOGIST

MAXX POTENTIAL
07.2016 - 12.2017

ROUTE DEVELOPER

PURITAN CLEANERS
08.2014 - 01.2016

HIGH SCHOOL TEACHER

ELIJAH HOUSE ACADEMY
08.2013 - 05.2014

B.A. - History

VIRGINIA COMMONWEALTH UNIVERSITY

A.A.S. - Information Technology

TIDEWATER COMMUNITY COLLEGE

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Chris Haggard